Credit & Collection Specialist

Client Overview:

Our client is a leading beauty supply and salon distribution organization supporting top professional brands and strategic accounts. They are looking to add a Credit & Collection Specialist to their team.

$20/hr - $21.79/hr

The Credit & Collection Specialist is responsible for managing credit and collections activities for a portfolio of strategic and sensitive customer accounts. This role reviews and prioritizes incoming cases, analyzes accounts receivable balances, monitors account trends, and researches and resolves customer disputes promptly while ensuring compliance with company policies and procedures. The role requires strong analytical capability, sound judgment, and the ability to handle complex situations with professionalism, tact, and diplomacy.

The Credit & Collection Specialist also builds and maintains strong working relationships with both external customers and internal cross-functional partners to support effective issue resolution and minimize risk to the business.

• Review, prioritize, and analyze assigned cases to meet productivity and completion goals.
• Manage credit and collections activities for assigned strategic and sensitive customer accounts.
• Analyze accounts receivable balances and monitor account status, aging, and payment trends.
• Research, reconcile, and resolve claims, disputes, and account discrepancies promptly.
• Partner with Customer Care, Pricing, Traffic, Sales, and other internal teams to resolve issues leading to case creation.
• Support efforts to reduce bad debt exposure and minimize write-offs.
• Prepare customer-specific reports, analyses, and ad hoc projects as requested.
• Participate in account review meetings and provide status updates and recommendations.
• Investigate and assist with escalated account challenges and sensitive customer situations.
• Serve as backup support for other Credit & Collection Specialists as needed.
• Maintain accurate documentation and follow company policies, procedures, and internal controls.

• Strong analytical and problem-solving skills.
• Excellent organizational skills with strong attention to detail and follow-through.
• Strong verbal and written communication skills.
• Demonstrated ability to manage priorities, meet deadlines, and work independently in a fast-paced environment.
• Ability to handle complex and sensitive situations with professionalism and diplomacy.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Solid business acumen and conceptual understanding of how credit and collections impact broader business operations.

• Experience in credit, collections, accounts receivable, or a related finance function.
• SAP experience.

• Bachelor’s degree or equivalent relevant work experience is required.

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).