Front Office Specialist

Job Details

Job Location:

Clearwater, FL 33756

Position Type:
Full Time Education Level: High School

Travel Percentage :
Up to 50%

Job Shift: Day Job Category:
Clinical Back Office

Position Summary:

The Front Office Specialist is responsible for welcoming patients, visitors, representatives and other customers by greeting and directing them in a friendly, prompt and helpful manner. The Front Office Specialist will ensure the completion of paperwork, sign-in and security procedures, and scheduling of patients. During the check-in process the accounts are registered with the patient’s demographics, insurance is verified and copays and deductibles are collected.

The Front Office Specialist is responsible for greeting patients as they check-out and offer them friendly and prompt assistance while coordinating the patients care. The Front Office Specialist will review the provider’s orders to determine the necessary treatment plan. At checkout follow up appointments are scheduled with the patient. Either appointments are scheduled or arrangements are made for diagnostic testing. Dictations are sent to the referring and primary care doctors and the clinical summaries are exported at check-out.

Outstanding balances are collected for coinsurances. The deposits are collected and balanced as a group and taken to the bank for deposit.

Reports to:

Front Office Director and/or Front Office Supervisor Flexibility:
While this job description is meant to provide an overview and specific responsibilities of the Front Office Specialist, ENTA Management reserves the right to make changes, adjustments and revisions, as needed, to this document and will coordinate such modifications with ENTA’s Practice Administrator and Physicians. While the normal work week is 40 hours, you may be subject to overtime (not to exceed 50 hours per week).

• Answers the telephone in a warm, friendly manner. Answers the back line within a few rings.
• Directs urgent calls to MA triage and ensures that action is taken.
• Document no shows in EMR or and route to the provider to sign.
• Maintain accuracy of patient demographic and insurance information by verifying this information at each patient encounter.
• Addresses patient portal tasks according to practice protocols.
• Maintains patient confidentiality.
• Accurately post payments and provide receipts to patients.
• Reconcile daily receipts and money collected with end of day reports to confirm money balances and then prepare individual deposit.
• Import faxes.
• Process release of information to Bactes. Following Bactes protocol.
• Complete all task within the timelines established by the practice.
• Follow the release of information protocol established by ENTA that follows the HIPAA guidelines to release medical records.
• Keep workspace and patient waiting areas neat and clean.
• Report broken equipment or unsafe building areas to the Director of Operations, Compliance and Procurement.
• Send invoices to the Director of Operations, Compliance and Procurement.
• Perform other duties as assigned or requested.

• Check in patients and complete patient registration.
• Instruct new patients in completion of medical history and information forms. Ensure that all forms are completely filled out.
• Verify forms are filled out completely on the portal. If forms are missing contact the EMR Director to obtain the missing forms. If the form is not available then have the patient fill out the missing information.
• Update required forms for established patient per practice protocol for the following forms:
  Consent, HIPAA, Financial, Demographics, etc…
• Maintains accuracy of insurance, patient billing, and contact information, by entering patient demographic and insurance information correctly into computer…