Front Desk Agent AM

Front Desk Agent – Clearwater Beach Marriott Suites on Sand Key, Florida

• Perform all check‑in and check‑out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests, collecting necessary information such as contact details and exact dates of their stay.
• Welcome guests upon arrival and assign rooms.
• Provide information about the hotel, available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Work with housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as group and wedding guests.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.

• Work experience as a Hotel Front Desk Agent, receptionist, or a similar role.
• Experience with FSPMS or MARSHA.
• Understanding of how travel planning websites operate, such as Booking and Trip Advisor.
• Excellent customer service attitude.
• Excellent communication and organizational skills.

$16.00 – $17.00 per hour.

Pyramid Global Hospitality is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.