HR​/Recruitment Head, Operations Manager

About CAVH HVAC

We are a leading commercial HVAC material supplier. Our goal is to effectively promote HVAC equipment sales in the commercial construction market while delivering exceptional service to our customers.

• Recruiting & Onboarding
  • Hiring Process:
    Own job postings, candidate screening, reference checks and interview coordinating with managers. Develop job postings matching the needs of each department (Estimating, Bid Coordinators, PMs, Sales, business development, etc.). Create welcome gifts personalized to each department and new hire.
• Onboarding
  • Manage 30/60/90 day training checklists.
  • Ensure new hires have all resources needed prior to start date so they hit the ground running in the first week.
  • Coordinate with department managers to prepare everything.
  • Track progress and provide feedback to leadership.
• Training
  • Coordinate with department leads to schedule technical and software training pertinent to the new hire role, ensuring there are no gaps in resources.
• Benefits and eligibility
  • Make new hires aware of potential benefits provided, Isolved employee marketplace discounts, and qualifying life events changes.

• Training Library Management: Maintain updated SOPs, product guides, and software manuals (Rebar, Orgzit, Cookware, Edge, Specs, etc.).
• LMS Build-Out: Support the team in building CAVH’s training modules (Rebar SOPs, estimating guidelines, manufacturer training, PM guide, Sales Training, etc.).
• Vendor Training Coordination: Schedule and track product training sessions and manufacturer visits (Loren Cook, Titus, Pottorff, etc.). Coordinate with department leads to schedule ongoing training specific to department needs.
• Employee Growth Tracking: Maintain training completion records; highlight skills gaps or readiness for advancement prior to end-of-year or quarterly reviews with department leads.

(Working closely with VP of Finance)

• Policy Development:
  • Maintain employee handbook (attendance, PTO, in-office, hybrid schedules, standards, equipment policies) and develop policies to improve compliance and workflow.
• Compliance Oversight:
  • Ensure compliance with labor laws, OSHA, and HR best practices; ensure HR education videos are completed, including sexual harassment, prohibited conduct, privacy and confidentiality.
• Employee Relations:
  • Act as neutral point of contact for employee concerns; escalate patterns to leadership and take appropriate disciplinary action when policies are violated.
• Documentation:
  • Manage confidential employee files, performance notes, and signed policy acknowledgments.

• Performance Process Ownership: Build and track 90-day onboarding reviews, quarterly, and annual reviews.
• Improvement Plans: Document and track performance improvement steps when needed.
• Career Path: Document and communicate career ladders for each department (e.g., Associate Estimator, Estimator → Senior Estimator → Leadership).
• Retention Tracking: Conduct stay interviews, exit interviews, and report on turnover trends.

• CAVH Culture Programs: Support pod structure, Kahoot Fridays, Top Golf events, team outings, birthdays/anniversaries.
• Recognition: Support incentive programs (Kahoot prizes, company milestones, people shoutouts).
• Communication: Roll out company updates (office schedules, policy changes, company development).

• Leadership Support: Collaborate with department leaders to support employee experience and team morale.
• Org Chart & Salary Tracking: Keep updated headcount, org chart, and current position salary ranges by region.
• Reporting: Provide leadership with staffing reports (headcount growth, turnover, training progress).
• Vision Alignment: Support the company’s growth mindset by building people-focused systems.
• Scaling Infrastructure: Develop HR processes that grow with the company (hiring pipelines, standardized training, succession planning).
• Culture Bridge: Act as a liaison between leadership and employees.

• Plan employee events, engagement activities, and recognition programs that foster team connection.
• Promote a positive, inclusive culture…