Help Desk Technician

Join Our Team as a Help Desk Technician!

Are you interested in joining one of Tampa Bay’s Top Workplaces (for 12 years running!) that provides on-the-job training and a fun, high-energy atmosphere? If you said yes, then look no further!!!!

Founded in 1998, Postcard Mania is all about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we’ve built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!

Your mission as a Help Desk Technician is to help the Postcard Mania team keep computers and technology operational so that co-workers can get their jobs done. This position is vital to the continued smooth operation of production throughout Postcard Mania. We’re looking for someone with the ability to interact effectively and harmoniously with other people, a willingness to learn continuously, an aptitude for finding and proposing solutions, and the ability to follow instructions impeccably.

The ideal candidate focuses on positive solutions, handles issues in a timely manner, and makes others feel comfortable asking questions and seeking technical assistance. This role offers room for internal advancement, and we’re ideally looking for someone who plans to stay at least two years.

• This is a full-time, in-office position
• Monday–Friday, 9:00 AM – 6:00 PM, with a one-hour lunch
• On-call hours are not required, but occasional nights and weekends may be needed

• Entry-level position with pay ranging from $15–$18 per hour, depending on experience

• Coordinate with IT staff to resolve help desk technical support issues while documenting problems and solutions in the internal ticketing system
• Answer calls and emails to support user requests
• Research and resolve hardware and software issues, working with IT staff and outside vendors as needed
• Set up workstations, including operating system installations and user profile configuration per company standards
• Lift up to 50 lbs. for workstation and printer moves
• Support mobile devices (iPhone and Android) for email and mobile communications
• Perform occasional after-hours and weekend work

• Friendly with a willingness to help and empower coworkers to expand their own technical abilities
• Focused on providing prompt and excellent service by fully resolving requests
• Able to seek out and develop unique solutions for various technical issues
• Highly motivated and detail-oriented
• Excellent analytical and creative problem-solving abilities
• Strong written and interpersonal communication skills
• Good project management and multitasking skills
• Team-oriented
• On-call availability as required, with off-hours or weekend work for project implementation or testing. For consideration, please submit your salary history with your resume.
• Previous help desk experience required

• Medical, dental, vision, and life insurance
• 401(k), short- and long-term disability, accident, and critical illness coverage
• Paid vacation time that increases with longevity
• Six paid holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas)
• Free on-site yoga twice a week
• Free monthly visits to a local chiropractor and more