Service Desk Analyst

To Apply for this Job

Job Title: Service Desk Analyst
Location: Tampa, FL (Hybrid)
Job Type: Contract to Hire

Employment Eligibility:
Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly

The Technical Support Analyst provides support to the organizations IS customers for computer, application, system, device, access and hardware issues.

• Identifies, researches and resolves technical problems of moderate complexity
• Provide excellent and timely technical support and troubleshooting for systems
• May coordinate with other teams or departments to resolve customer incidents and fulfill user requests
• Maintains department-wide communication to ensure prompt incident resolution, repair and replacement of hardware, software and system functions
• Performs other duties as assigned

• 2+ years of IT Service/Help Desk Experience OR 2+ years of customer service experience and an A+ Certification
• Strong communication skills
• Ability to work in a fast paced and high volume environment
• Strong customer service skills
• Healthcare Experience is a PLUS

Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.