Business Systems Analyst II

Overview

TARGET ENTRY SALARY: $79,283 - $83,247 DOQ

CURRENT RECRUITMENT IS FOR LIBRARY

Under limited direction, the Business Systems Analyst II provides oversight, analysis, and evaluation of all department and City-wide software systems and data. Evaluates, installs, and tests software and evaluates integrity of data and information.

• Identifies, troubleshoots, addresses and resolves production system problems and related issues; responds to technical requests and provides support; confers with users about software and data concerns.
• Provides technical and analytical support and assistance for software systems used in house and remotely.
• Updates, maintains, edits, and monitors intranet site; converts files for appropriate upload, manages departmental pages and related documents, and ensures content reflects the City goals and objectives.
• Prepares test data and verifies system test results; consults with user, technical staff, and functional project team members on questions; analyzes and resolves system problems; serves as user liaison in development and maintenance projects.
• Communicates systems processes, status, or other relevant issues to internal and external customers; devise creative alternatives to achieve improvements or solutions to meet needs; designs project plans, outlines tasks, identifies staff skills, and ensures completion.
• Recommends controls by identifying gaps and designing solutions to automate manual processes.
• Oversees, plans, assigns, and supervises the work of subordinates; provides general personnel management and training.
• Creates, develops, and runs database queries to meet staff reporting needs; reviews, evaluates, and monitors integrity of data; develops, produces, and maintains end-user reports and delivers complete and accurate documentation for management.
• Conducts the implementation and technical administration of business applications software; troubleshoots, upgrades and configures system as required.
• Maintains strong and effective relationships with internal and external customers including City Senior Executives; communicates clearly, concisely, and with sensitivity; works to resolve issues and deliver solutions; evaluates department data to ensure accuracy and integrity.
• Supports department initiatives through active participation on strategic planning, RFPs, contract term and language review, interview panels, ordinance reviews, council presentations, and special projects.
• Participates in various trainings to increase and enhance competencies; conducts and facilitates staff training to ensure cohesion in services delivered; prepares testing materials and analyzes results; maintains testing environments and participates in environmental redesign and analysis to enhance system environments.
• Depending on area of assignment, may be responsible for financial booking, reconciliation, reporting, analysis information, and integrity defense to external agents.
• Performs other duties as assigned.

Depending on Area of Assignment, may work with the following software: KRONOS, Cayenta, FCS, Sirsi-Dynix, Faronics, Envisionware, Microsoft, etc.

A valid State driver's license is required.

This position is required to operate the below equipment, machines, tools, and other work aides:
Fax, copier, phone, personal computer, printers/plotters, specific computer programs, and other equipment as assigned.

Bachelor's Degree in Business Administration, Computer Science, Engineering or a related field AND three (3) years of professional-level experience in assigned business area; OR an equivalent combination of education, training, and experience may be considered.

• Various technology practices and standards, analytics, and website management
• Problem solving techniques and skills; data management and integrity checking
• Project Management
• Financial Management
• Personnel Management
• Technology terminology and the ability to communicate in laymen terms
• Hardware and software, KRONOS software, and web analytic
• Computer networking and basic troubleshooting
• Customer Service and skills
• Equipment maintenance practices and methods

• Following oral and written instructions
• Effective communication
• Identifying, analyzing, addressing, and resolving various IT issues and concerns
• Analyzing data and data management programs
• Overseeing, evaluating, and checking the work of subordinates
• Responding and engaging with internal and external customers
• Making accurate judgment calls regarding field of technology and issue resolution
• Reading, interpreting, and applying skills from software and hardware manuals
• Working with all types of technology when needed
• Operating a computer
• Microsoft Office Suite