Director of Data Strategy and Operations

Overview

Frank Crum is a Top Workplace. Frank Winston Crum Insurance (FWCI) issues Workers' Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. FWCI has grown from a single-state insurer to a company licensed in over 40 states, with enhanced value-added services. The firm is committed to doing the right things for the right reasons.

to learn more about Frank Crum.

We are excited to announce our search for a full-time Director of Data Strategy and Operations
. This role leads the development and execution of a comprehensive, enterprise-wide data strategy, overseeing governance, quality, privacy compliance, analytics capabilities, and modern data architecture. It collaborates with business and technology leaders to drive value through data, build high-performing teams, optimize operations, and provide executive-level insight into data initiatives and outcomes at Frank Winston Crum.

• Defines and executes a comprehensive data strategy aligned with organizational objectives
• Leads cross-functional data initiatives, partnering with business and technology leaders to drive value through data
• Develops a roadmap for data capabilities, including governance, analytics, architecture, and tooling
• Establishes and oversees data governance frameworks, policies, and standards
• Champions data quality initiatives and drives the adoption of data stewardship across departments
• Ensures compliance with data privacy regulations (e.g., GDPR, CCPA) and internal policies
• Builds and leads a high-performing data operations team responsible for metadata management, data cataloging, lineage, and MDM
• Oversees the development and management of KPIs to monitor data usage, health, and integrity
• Drives operational efficiency through process automation, data integration, and tooling improvements
• Collaborates with IT and engineering teams to define and maintain scalable data infrastructure and architecture
• Leads the evaluation and implementation of modern data platforms, tools, and technologies (e.g., cloud data warehouses, data lakes)
• Serves as a liaison between technical teams and business stakeholders to ensure data needs are met and aligned with business goals
• Provides executive-level insights and updates on data initiatives and outcomes
• Demonstrates excellent leadership, communication, and stakeholder management skills

• Bachelor’s or Master’s degree in Computer Science, Data Science, Business Analytics, or a related field
• 10+ years of experience in data management, analytics, or data operations, with at least 3–5 years in a leadership role
• Proven experience leading enterprise data strategy initiatives
• Certifications such as CDMP (Certified Data Management Professional) or DGSP (Data Governance & Stewardship Professional), preferred but not required
• Experience in a regulated industry (e.g., Insurance) is preferred but not required

Along with this great opportunity, Frank Crum provides benefits from top carriers, including:

• Health Insurance with zero dollar paycheck cost for the employee and $195/month for family coverage
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans (Accidental, Critical Illness, Hospital Indemnity, Legal Services, Pet Insurance)
• 401(k) Retirement Plan with company match
• Employee Assistance Program at no cost
• Flexible Spending Accounts for Medical and Dependent Care
• Health Savings Account funded by Frank Crum
• Paid time off and holiday pay
• Education reimbursement and PTO cash out
• Tickets at Work and access to Employee and client referral programs
• Disaster Relief

Frank Crum is a family-owned, B2B organization since 1981, comprising Frank Crum Corporate (a professional employer organization), Frank Crum Staffing, Frank Winston Crum Insurance Company, and the Frank Crum Insurance Agency — all based in Clearwater, Florida. The company employs approximately 400 people serving over 4,000 clients nationwide. Employees are…