IT Governance and Vendor Manager - Sports Facilities Management

About The Company

You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Sports Facilities Management, LLC (SFM) is a Sports Facilities Companies (SFC) company. SFC is the nation’s leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth.

Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry’s best while having some fun. SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

IT Governance and Vendor Manager
Sports Facilities Management, LLC

Location:

Clearwater, FL

Department:
Information Technology

Reports To:

Director of Information Technology
Status:
Full-Time (Exempt)

About The Company content above describes the environment and culture.

• Define, document, and maintain IT platform standards for Microsoft 365, Entra , device builds, SharePoint, and data governance aligned to existing IT blueprints and roadmaps.
• Operate a consistent governance cadence including role-based access reviews, change control expectations, and reporting on standard adherence.
• Maintain a centralized governance library ensuring policies, standards, and runbooks are easy to locate, review, and update.
• Operate cash register and ticket software

• Maintain a comprehensive registry of IT vendors and SaaS platforms, including scope of services, SLAs, renewal dates, contacts, escalation paths, and criticality.
• Lead quarterly vendor review cycles using scorecards to evaluate service quality, responsiveness, documentation, and compliance.
• Collaborate with Finance, Legal, and venue leadership to ensure contracts and SLAs meet security, documentation, and event support expectations.
• Coordinate with MSPs and technology partners to ensure clear incident handling, project workflows, and escalation paths.

• Responsible for licensing hygiene across key platforms, including renewal calendars, utilization reporting, and decision checkpoints.
• Identify and recommend opportunities to optimize licensing and reduce waste while maintaining required capabilities.
• Establish and enforce standard license patterns by role and venue to ensure consistency and predictability.

• Maintain IT support for PCI and related compliance efforts, including system diagrams, asset inventories, and documentation of controls and reviews.
• Coordinate IT inputs for PCI SAQs and assessments, ensuring evidence is readily available.
• Work with SOC and security partners to align detections, runbooks, and KPIs with governance requirements and audit needs.

• Define minimum runbook standards and scoring criteria for venues; drive completion with IT, vendors, and venue leadership.
• Ensure runbooks are updated when systems or vendors change and that transitions include proper documentation handoff.
• Track and report governance KPIs such as runbook completeness, vendor documentation status, standards review cadence, and policy adherence.

• Partner with IT Support, Deployment teams, regional/venue IT, and venue leadership to ensure standards and vendor expectations support event-ready operations.
• Collect feedback from venues on vendor performance, documentation quality, and incident patterns to improve governance and priorities.
• Participate in post-incident and post-project reviews to capture lessons learned and update standards and runbooks.

• 5+ years of experience in IT governance, vendor management, IT operations, or a closely related role.
• Direct experience managing multiple…