Help Desk Analyst

Job Summary

The Helpdesk Analyst will be responsible for supporting internal and external agents with online platforms and setup of mobile devices. This includes support for email setup, 2‑factor authentication setup, password resets, account setups, troubleshooting, and identifying issues for escalation.

• Setup and support of iPad iOS
• Setup and support of Microsoft Surface tablets
• End‑user setup of Microsoft Account including assisting in MFA setup, password reset, setup of Microsoft Authenticator and Outlook mobile apps (webmail, Android and iOS)
• Administration support of Agent Xcelerator online agent platform – including aiding end users with e‑contracting, site navigation, query searches, and troubleshooting
• Administration of VUE platform for user account setup and activation

• Proficiency with web browsers/settings on multiple devices
• Exceptional customer service skills, able to deliver courteous, professional, and effective technical support and assistance to a wide range of customers/users
• Excellent communication and customer relation skills
• Problem‑solving skills for PCs and iOS
• Experience with Apple iOS setup and deployment
• Knowledge of Mobile Device Management (MDM) software
• Knowledge of VUE platform
• Positive ‘can do’ attitude

• Paid time off (PTO)
• Medical, dental, and vision insurance
• Retirement savings
• Disability insurance
• Life insurance

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law.

We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law.

We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job‑related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.