Systems Administrator II

Job Summary

This Network Engineer / System Administrator – Level 2 role will focus on supporting numerous systems and collaborating with various IT Operations Teams. Responsibilities include upgrading and improving operating environments, creating repair strategies, and helping to lead various infrastructure projects.

• Support cloud-based infrastructure in Microsoft Azure.
• Support On-Premise Server environment.
• Assist with supporting and troubleshooting various network infrastructure including firewalls, switches and wireless.
• Assist with small to medium network and cloud migrations.
• Support Microsoft Windows AD, DNS, and Servers (on prem & Azure).
• Support Office 365 services such as Exchange Online, SharePoint Online, One Drive for Business, Teams, and other Office 365 applications including Intune.
• Troubleshoot and resolve issues related to Microsoft Azure and Office 365 environments.
• Serve as an escalation point for Level One Engineering Staff.
• Enter, manage, and update tickets within the ticketing system.
• Record problem symptoms, provide and document resolution for hardware and software helpdesk requests, and support root cause analysis.
• Take ownership of escalated higher‑level support tickets until resolution.
• Identify, diagnose, and resolve IT system problems.
• Assist with complex infrastructure upgrades and new system installations as needed.
• Create and maintain comprehensive documentation for all implemented systems.
• Take initiative to become further educated in relevant systems administration, information technology, and emerging trends.

• 8+ years of experience in a related field or an equivalent combination of education and experience.
• Experience supporting an end‑user base of 500+ employees.
• Good knowledge of Azure Active Directory.
• Ability to lift and carry up to 50 pounds of equipment for short distances.

Exceptional customer service skills, ability to deliver courteous, professional, and effective technical support, and strong communication and interpersonal skills. Demonstrated ability to support data center hardware (compute and network), maintain clear documentation, and develop analytical and problem‑solving capabilities. Proficiency in TCP/IP networking concepts and network structures, and ability to clearly relay technical data to non‑technical individuals.

Monday through Friday with weekend or overnight hours as required.

Up to 10% or as required.

• PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law.

We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.