Tier I Helpdesk​/Service Desk-Phone Support

As a Service Desk Tier I Technician, you'll be the first point of contact for clients, helping resolve IT issues, answering technical questions, and providing excellent customer service. This is a great opportunity to build your technical skills in a fast-paced, team-oriented environment.

What You'll Do

• Respond to support tickets and resolve IT issues quickly and efficiently

• Troubleshoot hardware, software, and network problems

• Provide clear technical guidance to clients

• Document incidents and resolutions in the ticketing system

• Escalate complex issues to Tier II when needed

• Work closely with other IT teams to improve the client experience

• Continue growing your skills through training and development

What We're Looking For

• Associate degree in IT or related field (preferred)

• 1+ year of experience in technical support, with an MSP. MSP experience is a must for this role

• Familiarity with remote support, ticketing, and monitoring tools

• Strong communication skills — able to explain tech to any audience

• Ability to multitask and thrive in a fast-paced environment