Geek Squad Senior Repair Technician

As a Geek Squad Senior Repair Technician (Agent), you’ll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You’ll train and coach agents in repairs and services in accordance with Geek Squad’s high standards and serve as a role model for the team. Your efforts will result in world‑class employee and customer experiences while driving exceptional business results.

Internally, this role is known as a CIA Agent.

• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow‑up.
• Communicate department goals and other important information to team members in a clear, accurate and timely manner.
• Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues.
• Provide coaching to agents to develop their customer service and technology repair skills.
• Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service.

• 1 year of experience in diagnosing and repairing PCs or consumer electronics.
• 1 year of customer service experience.
• 1 year of leadership experience, including coaching, training and recognition.

• Experience working with Windows operating systems.

We’re committed to helping our people thrive at work and t Buy offers a range of benefits to support your overall well‑being and provide support as you need it, especially at key moments in your life.

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well‑being

Best Buy provides a range of leave options and incentive pay to support work‑life balance and reward performance. For detailed information, refer to the Benefits Guide.

Best Buy is an equal opportunity employer.