Systems Administrator

Position: Systems Administrator I
Our Company Explore how you can contribute  over 50 years, Ameri Life has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary As a System Administrator I, you'll be responsible for the support of end-user desktop, laptop, phone, mobile device hardware, software, and break/fix services. In addition, you'll troubleshoot and repair computer systems and peripheral equipment, by responding to incidents and service requests either in person, by telephone, or via remote access, and provide timely resolution of incidents or escalations on behalf of the customer, to appropriate technical staff.

Job Description

Job Duties Process Level I and II team incidents and service requests

Monitor their respective ticket queue and handle tickets to ensure incidents and service requests are addressed in a timely manner, meeting established metrics and SLAsComply with standard processes and procedures

Maintain strong customer service focus and a desire to successfully interact with end-users and peer teams

Rely on experience and judgment to plan and accomplish goals

Maintain commitment to continuous process improvement

Interact closely with customers to understand their needs and / or requirements

Troubleshoot and resolve tickets within SLAs, related to operations and end-user requests

Able to coordinate with geographically dispersed teams to achieve results

Assist in troubleshooting team related issues

Make complex ideas or situations clear, simple, and/or understandable

Ensure deployment of PCs (adds, moves, changes)
Provide hands-on and remote support to end-users

Work effectively with PC imaging software such as SCCMEnsure deployment, management, and support of PCs, peripherals, and mobile devices

Maintain working knowledge of remote connectivity software

Analyze, troubleshoot and repair a wide variety of PC problems related to hardware and software

Ensure incident resolution of desktop related issues

Coordinate activities with service desk, network services, or other IT teams

Provide input and assist in testing and selection of future technologies and devices

Apply software patches and upgrades

Qualifications

Minimum

Job Requirements Degree in Computer Information Technology preferred4+ years’ experience in related field; or an equivalent combination of education and experience.

Preferred experience supporting end user base of 500+ employees

Working knowledge in:
Personal computer technology, Computer equipment, Application software and personal computer operating systems

Windows and general word processing and spreadsheet applications

Working knowledge in:
Installing and maintaining PC hardware and software, telephones, wireless systems, and website.

Considerable skill in:
Communicating with technical and non-technical individuals concerning computer systems and software issues

Working Skill in:
Designing and preparing various reports as required, Planning, organizing, and prioritizing assigned projects, Establishing time schedules

Knowledge, Skills, and Abilities Superior customer service

Excellent listening skills, as well as written and verbal communication skills

Exceptional time and project management

Ability to work across cross-functional teams and coordinating complex projects

Strong reporting and follow-up skills, with the ability to multi-task and prioritize

Ability to innovate and problem-solve

Thrives in a fast-paced environment

What Ameri Life Offers

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry,…