Tech Support Intern; Hybrid

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15‑years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI.

By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Location and Program: This is a hybrid role open to candidates in the greater Tampa Bay area. The intern will work in our Clearwater, FL office 4 days a week (Monday–Thursday). Program dates are August 24 2026 – November 13 2026 (12 weeks). The internship is paid; the intern is responsible for relocation and lodging.

Internship Program Details: The program includes company training, onboarding, professional development workshops, team‑building activities, and social events. Interns will receive training and support to transition into the workplace.

Join our Technical Support team as a hands‑on learner who helps customers succeed with our security awareness platform. As a Technical Support Intern, you will be the problem‑solver who turns customer questions into resolved issues—working directly with users to troubleshoot technical challenges, configure products to fit their environments, and ensure they get the most value from our platform. You’ll gain real‑world experience managing support tickets, conducting technical walkthroughs, investigating product issues, and collaborating across teams to deliver solutions that work.

• Customer Support: Respond to incoming calls and tickets from customers experiencing product‑related issues, applying troubleshooting skills to diagnose problems, provide clear solutions, and ensure timely resolution of technical questions.
• Technical Investigation: Research and document technical issues by identifying root causes and working with internal teams to resolve complex scenarios that impact customer experience.
• Product Implementation: Assist customers with configuring and implementing KnowBe4 products to meet their specific business needs and technical environments, ensuring smooth setup and optimal platform performance.
• Queue Management: Monitor and manage the technical support ticketing queue, prioritizing requests appropriately, maintaining clear documentation, and ensuring nothing falls through the cracks while meeting resolution time targets.
• Customer
  
  Education:
  
  Conduct technical walkthroughs and webinars that help customers understand product features, demonstrate best practices for security awareness programs, and answer questions that build confidence using the platform.
• Cross‑Team
  
  Collaboration:
  
  Work closely with Customer Success Managers and Product teams to escalate issues when needed, share customer feedback that drives product improvements, and gather information required to fully resolve technical requests.
• Continuous Learning: Complete comprehensive technical support training focused on KnowBe4 platforms, security awareness concepts, social engineering threats, and how to implement effective security programs across diverse business environments.

One month of technical support training at the beginning of the internship. Core support technical training focuses on overall use of the KnowBe4 platforms and understanding how to implement a security awareness program in any business environment.

• Education: Currently enrolled and working toward a degree in Computer Science, Information Technology, Cybersecurity, or a similar program.
• Communication
  
  Skills:
  
  Strong communication skills with the ability to explain technical concepts clearly to non‑technical users. You write professional emails, speak confidently on customer calls, and adjust your approach based on who you’re helping.
• Problem‑Solving Mindset: Natural troubleshooting mindset—you’re comfortable investigating problems…