Senior Manager, Enterprise Services

Senior Manager, Enterprise Application Services - BTS

Location:

400 Ft. Harrison Ave., Clearwater, FL (Hybrid/Onsite as required)

* ONLY PINELLAS COUNTY GOVERNMENT EMPLOYEES IN THE BUSINESS TECHNOLOGY SERVICES DEPARTMENT MAY APPLY
* The Senior Manager of Enterprise Application Services provides strategic, managerial, and operational leadership for the County's enterprise business systems. This role oversees application portfolios across justice, finance, HR/workforce management, GIS, and cross-departmental platforms.

The Senior Manager is accountable for ensuring that enterprise systems are stable, secure, optimized, and aligned to organizational priorities, while leading a high performing team that collaborates closely with BTS leadership, County departments, vendors, and project partners.

This position plays a critical leadership role in large scale modernization efforts, enterprise SaaS implementations, business process redesign, and governance of enterprise applications that support mission critical operations.

Key Responsibilities

Leadership & Strategy

* Provide strategic direction for Enterprise Application Services, aligning application roadmaps with countywide business and technology strategies.

* Advise executive leadership on capabilities, risks, and opportunities within the enterprise applications portfolio.

* Drive continuous improvement and modernization of enterprise systems and services.

Portfolio & Program Management

* Direct lifecycle management of enterprise applications (justice systems, ERP/Workday, financial platforms, GIS solutions, integrations, and related systems).

* Serve as executive level leadership for major enterprise initiatives, including SaaS transitions, cloud adoption, vendor management, and multidepartment projects.

* Oversee project governance, requirements definition, change management, and stakeholder communication for complex, cross functional programs.

Operational Oversight

* Ensure operational stability, service quality, and security of all enterprise applications.

* Oversee incident response, root cause analysis, release management, and production support processes.

* Maintain compliance with county IT policies, cybersecurity standards, and regulatory requirements.

Team Leadership

* Lead, mentor, and develop a multidisciplinary team of managers, analysts, developers, administrators, and functional leads.

* Foster a culture of accountability, collaboration, innovation, and service excellence.

* Coordinate with other BTS divisions in support of 24/7 operations, emergency response, and continuity of government services.

Stakeholder & Vendor Engagement

* Build strong partnerships with county departments, leadership teams, and external partners.

* Manage relationships with software vendors, implementation partners, consultants, and integrators.

* Represent BTS in governance committees, steering groups, audits, and program leadership forums.

Emergency & Mission Critical Support

* Provide leadership and coordination during emergency operations (e.g., hurricanes), including support for GIS, situational awareness systems, and essential enterprise applications.

* Participate in EOC activations as part of critical BTS leadership responsibilities.

Required Qualifications

* Bachelor's Degree in Information Technology, Computer Science, Business Administration, or related field.

* 7+ years of progressive IT leadership experience, including management of enterprise scale applications.

* Demonstrated success overseeing large SaaS/ERP/HRIS/Justice/Finance system implementations or major modernization efforts.

* Strong understanding of application architecture, integrations, data governance, cloud platforms, and security principles.

* Proven experience managing cross functional teams and multistakeholder programs.

* Exceptional communication, negotiation, and relationship building skills.

Preferred Qualifications

* Experience in public sector, justice systems, ERP/Workday, GIS, or large regulated environments.

* Master's Degree in a related field.

* Project management, ITIL, Agile, or related certifications.

* Experience guiding change management and organizational transformation.

Success Indicators

* Stable, secure, and well governed enterprise application platforms.

* Strong cross department relationships and high customer satisfaction.

* Effective delivery of strategic initiatives (Workday, justice system modernization, integration improvements, etc.).

* High team engagement and professional development outcomes.

* Proactive planning and strong performance during emergency operations.

Want To Learn More?

Please review the full classification description with the Physical/Mental Demands and Working Conditions at the below link.

Senior Manager, Information Technology, E31