IT Support Tech

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you!

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

To learn more about our company, please visit our website;

Requisition : 19796

Remote Work Available: No

Job Title:

IT Support Technician

Department:
Information Technology

Reports to:

Technology Operations Supervisor

Location:

Clearwater, FL

FLSA Status:
Exempt

The IT Support Technician provides technical assistance and hands‑on support to Trulieve locations, ensuring reliable performance of hardware, software, and network systems. This role is critical to maintaining operational efficiency through troubleshooting, maintenance, and technology deployments across facilities and dispensaries. Responsibilities include asset documentation, Level 3 escalation support, and development of SOPs for knowledge transfer. The position works closely with the Technology Operations Supervisor to uphold service standards and drive continuous improvement.

• Deliver exceptional customer service and technical support to internal employees.
• Provide on‑site and remote IT support for locations nationwide.
• Respond promptly to support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, peripherals, and network equipment.
• Install, configure, and maintain operating systems, applications, and security tools.
• Manage user accounts, including password resets and access permissions.
• Perform routine system maintenance and updates.
• Document issues, resolutions, and processes in the IT knowledge base.
• Support IT projects such as upgrades, deployments, and migrations.
• Ensure compliance with IT policies and security standards.
• Maintain accurate documentation for managed stores and update during quarterly site visits.
• Administer Microsoft Azure, Office 365, and related applications.
• Troubleshoot network‑related issues and assist with MDM platform management.
• Collaborate with IT Service Management to ensure a seamless support experience.
• Audit and streamline manual software processes and contribute to automation initiatives.
• Provide innovative solutions for complex technical challenges.
• Respond to critical technical needs on a 24/7 basis.
• Travel up to 35% nationwide.

• Provide IT support for retail locations, including POS systems, printers, network connectivity, and store‑specific applications.
• Resolve issues impacting store operations quickly to minimize downtime.
• Coordinate with vendors and internal teams for hardware replacements and repairs.

• Assist with planning and execution of IT installations for new store openings and remodels.
• Deploy and configure network equipment, POS systems, workstations, and peripherals.
• Perform site readiness checks and ensure all IT systems are operational before launch.
• Document installation processes and maintain accurate inventory of deployed assets.

• At least 3 years in IT support, help desk, or desktop support roles within an enterprise environment.
• Ability to make sound, timely decisions in a fast‑paced setting.
• Independent self‑starter.

• Associate’s or bachelor’s degree in IT, Computer Science, or related field (preferred).
• Certifications such as CompTIA A+, Network+, Microsoft Role‑Based, or ITIL Foundation (preferred).

• Operating Systems:
  …