Tech Support Intern; Hybrid

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15‑years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI.

By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

• Hybrid role open to candidates in the greater Tampa Bay area; intern works in Clearwater, FL office 4 days a week (Monday – Thursday).
• Dates of Program:
  August 24, 2026 – November 13, 2026 (12 weeks).
• Application Dates:
  Apply as soon as possible; selection process can take a few months.
• Paid internship. Intern is responsible for relocation and lodging.
• Internship Program Details:
  Unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions; company training, onboarding, professional development workshops, team‑building activities, and socials.

Join our Technical Support team as a hands‑on learner who helps customers succeed with our security awareness platform. As a Technical Support Intern, you’ll be the problem‑solver who turns customer questions into resolved issues—working directly with users to troubleshoot technical challenges, configure products to fit their environments, and ensure they get the most value from our platform.

• Customer Support:
  Respond to incoming calls and tickets, diagnose problems, provide clear solutions, and ensure timely resolution.
• Technical Investigation:
  Research and document technical issues, identify root causes, and work with internal teams to resolve complex scenarios.
• Product Implementation:
  Assist customers with configuring and implementing KnowBe4 products to meet their specific business needs.
• Queue Management:
  Monitor and manage the support ticketing queue, prioritize requests, maintain documentation, and meet resolution time targets.
• Customer
  
  Education:
  
  Conduct technical walkthroughs and webinars to help customers understand product features and best practices.
• Cross‑Team
  
  Collaboration:
  
  Work closely with Customer Success Managers and Product teams to escalated issues, share feedback, and gather required information.
• Continuous Learning:
  Complete comprehensive technical support training focused on KnowBe4 platforms, security awareness concepts, and effective security programs.

One month of technical support training at the beginning of the internship. Core Support tech training focuses on overall use of the KnowBe4 platforms and understanding how to implement a security awareness program in any business environment.

• Enjoy solving technical puzzles, staying organized, and helping others understand complex technology.
• Currently enrolled and working toward a degree in Computer Science, Information Technology, Cybersecurity, or a similar program.
• Strong communication skills to explain technical concepts clearly to non‑technical users.
• Natural troubleshooting mindset; comfortable investigating problems methodically and researching solutions.
• Excellent organization and time management; able to manage multiple support tickets simultaneously and follow through on commitments.
• Collaborative team player with strong interpersonal skills; works well with diverse teammates and contributes positively.
• Accountability and professionalism; demonstrates integrity in customer interactions and takes ownership of tickets.

• Coursework or certifications in network administration, networking fundamentals, or system administration.
• Basic understanding of security concepts, phishing, or social engineering tactics.
• Familiarity with ticketing systems or customer support tools.
  
  Experience with virtual environments, troubleshooting, or technical configuration.
• Interest in pursuing a career in technical support or cybersecurity.