System Engineer

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Local Candidates only - Clearwater / Tampa Bay, Florida

NCP engineering, Inc., the leading independent software vendor of remote access solutions, is looking for a highly driven, self-motivated individual to join the team at its location in Clearwater, Florida.

NCP engineering, Inc. is seeking a System Engineer to join our System Engineering and Help Desk team. In this role you will be responsible for deploying, operating, and maintaining our remote access VPN products and solutions for our customers primarily in 'the Americas'. Successful candidates will have a strong systems/network administration background, razor-sharp troubleshooting skills, empathetic and excellent communication skills, and the desire to employ these skills in a fast-paced, dynamic environment.

Responsibilities

• Provide second- and third-level help desk support to our customers
• Work with resellers, partners, and customers to maintain and drive NCP solution fixes
• Assist in the deployment and rollout of NCP solutions for new customers
• Work closely with the product development team to solve problems and improve product-line features
• Offer systems engineering and administration expertise to the larger NCP organization

Qualifications (Required)

• Advanced technical knowledge of network architectures, end-user platforms and all modern operating systems
• Expertise in network protocols, routing, and firewall management
• Expertise in VPN (IPsec, SSL VPN), DNS, DHCP and PKI
• At least one year of experience as a network administrator or equivalent
• Well-developed interpersonal, communication (oral & written English), good customer service skills
• Ability to collaborate effectively with staff and end users, at all levels
• Ability to work on multiple projects simultaneously
• Self initiative to follow through until issues are resolved to the satisfaction of our users
• Analytical and problem-solving abilities
• Result oriented, metrics driven, and capable of working in a fast paced, changing environment
• Be willing to participate in trade shows
• Strong team player
• Be willing to travel (long distance, and when necessary, for a week or more)

Qualifications (Preferred)

• A solid understanding of industry standards and best practices related to network architecture
• Advanced hands-on software and hardware troubleshooting experience
• Ability to prioritize, take initiative and make decisions, and execute tasks in an ever-changing environment
• Proven ability to meet deadlines and maintain quality standards
• Ability to work effectively with other support staff members and teams
• Self-motivated and directed
• Care and attention to detail
• Scripting knowledge is a plus

We offer

• Premium software solutions in security and networking
• Technological leadership
• Friendly work environment

Contact person

Please send your application, including cover letter, resume, and any relevant qualifications, to:

Phone:

Internet:

Mailing address

Clearwater, FL 33764

• Seniority level
  
  Not Applicable

• Employment type
  
  Full-time

• Job function
  
  Customer Service and Information Technology
• Industries Computer and Network Security

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Medical insurance

Vision insurance

401(k)

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