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Tier I Helpdesk Service DeskPhone Support
Job in
Clearwater, Pinellas County, Florida, 34623, USA
Listed on 2026-06-26
Listing for:
Source 1 Solutions
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
As a Service Desk Tier I Technician, you'll be the first point of contact for clients, helping resolve IT issues, answering technical questions, and providing excellent customer service. This is a great opportunity to build your technical skills in a fast-paced, team-oriented environment.
What You'll Do- Respond to support tickets and resolve IT issues quickly and efficiently
- Troubleshoot hardware, software, and network problems
- Provide clear technical guidance to clients
- Document incidents and resolutions in the ticketing system
- Escalate complex issues to Tier II when needed
- Work closely with other IT teams to improve the client experience
- Continue growing your skills through training and development
- Associate degree in IT or related field (preferred)
- 1+ year of experience in technical support, with an MSP. MSP experience is a must for this role
- Familiarity with remote support, ticketing, and monitoring tools
- Strong communication skills — able to explain tech to any audience
- Ability to multitask and thrive in a fast-paced environment
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