Stations Support Specialist II

Summary

A Stations Support Specialist II is responsible for the development, implementation, support, and overview of airport networking infrastructure. This position is important for the growth of new and existing airports to implement and support of network infrastructure for Airline operations. A Stations Support Specialist II is responsible assisting with the design of the network footprint for implementation, providing hands on support for the installation of the equipment and first level support for the technical infrastructure.

They are an individual contributor that provides and leads 3rd tier customer support on client computers, peripherals, applications, tools and networks.

Along with the implementation of the network infrastructure this position is responsible for performing maintenance and upgrades to the hardware and software of the airport systems. The Support Specialist II will develop the standards and enforce documentation of the infrastructure as well as maintaining an accurate list of inventory and asset management. This position will require working with other partnered teams to assist in supporting an enterprise level IT infrastructure and deploy new technology while adhering to best practices and maintaining PCI Compliance.

Visa Sponsorship Available

No

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Education:

High School Diploma/GED

Certification:
Yes

Certification Details:

CompTIA A+, Network+, Security+

Years of

Experience:

• Minimum three (3) years of experience managing technical implementation of projects.
• Minimum three (3) years of experience supporting an enterprise desktop environment.
• Minimum three (3) years of experience with asset management.
• Availability to travel up to 50% of the month, including domestic and international.
• Advanced knowledge of network protocols including DHCP, DNS, and Mac Based Security.
• Familiar with Power Shell scripting, creating .bat files, and group policy.
• Advanced working knowledge of Microsoft’s core business applications and operating system.
• Excellent organizational and time management skills and be self-guided for a range of related semi-complex tasks.
• Excellent customer service and advanced technical support skills for resolving semi-complex issues.
• Ability to maintain a calm demeanor and think clearly in a difficult, stressful or troubling situation.
• Ability to articulate technical information effectively to customers and vendors to assist in remote troubleshooting.
• Ability to work independently under the direction of immediate manager.
• Advanced knowledge of Active Directory administration and domain troubleshooting.
• Advanced knowledge of Virtual Desktop Infrastructure.
• Advanced knowledge of VMware vSphere.
• Advanced knowledge of client patch management systems.
• Advanced knowledge and experience with SCCM including imaging, task sequence, patch management and reporting.
• Knowledge and experience with any of the following airport common use platforms:
  Amadeus, SITA, Arinc, Ultra.
• Ability to work extended hours as required for off-site support.
• Availability to work or travel a variety of shifts and on weekends and holidays as necessary.
• Availability for on-call rotation.
• Availability to be on-call for emergencies.

• Bachelor's degree preferred.

• Independently resolve 95% of all cases assigned.
• Lead the planning for client and application upgrades.
• Define incident, problem, crisis and change management processes by department.
• Define and support technical troubleshooting for semi-complex problems relating to the network, computer and peripherals while working in an airport environment as well as remote support.
• Act as departmental project manager for internal support of projects.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Manage project progress and adapt work as required.
• Ensure resource availability and allocation.
• Meet financial objectives by forecasting…