IT Operations & Automation Specialist

Custom Air Ventilation & Heating (CAVH) is a multi-location company with approximately 55 employees across our Corporate, Miami, Cape Coral, and Casselberry offices. We are a leading commercial HVAC material supplier who recently brought IT in house and are building a modern, well‑run technology environment from the ground up. This is a chance to join a lean, fast‑moving team where your work has direct, visible impact across the whole company.

We are hiring an IT Operations & Automation Specialist to be a true hands‑on technologist. This is first and foremost an operations and support role: you will keep our people productive day to day, own our Microsoft 365 environment, and help maintain the network and security infrastructure that runs across all our sites. Automation and AI work is part of the role and a real opportunity to grow it over time, but it is layered on top of solid daily operations, not in place of them.

• Serve as the primary point of contact for day to day IT support across all CAVH locations, handling hardware, software, account, and connectivity issues.
• Manage tickets end to end in Fresh service, meeting SLAs and keeping users informed from first response through resolution.
• Handle onboarding and offboarding, including account provisioning, device setup, and access changes.
• Maintain and improve knowledge base articles, documentation, and self‑service resources.

• Administer the Microsoft 365 tenant day to day, including Exchange Online, SharePoint, Teams, One Drive, and user and license management.
• Manage identity and access through Entra , including user accounts, groups, MFA, and conditional access policies.
• Support and maintain the SharePoint document environment and Teams structure.
• Apply security and compliance best practices across the M365 environment.

• Help maintain network infrastructure across all sites, including firewalls, managed switches, VLANs, and VPN and remote access.
• Support endpoint protection (Sophos XDR) and physical security systems (Verkada).
• Assist with troubleshooting connectivity, performance, and site‑to‑site issues.
• Support device lifecycle and the laptop refresh program, from procurement through deployment and retirement.

• Over time, help build and maintain workflow automations using Power Automate, Power Shell, and API integrations to reduce manual effort.
• Support AI assistant and agent initiatives that streamline support, reporting, and internal processes.
• Contribute ideas for where automation can improve how the business runs, and help bring them to life as the role matures.

Spending significant time at a workstation and using a computer.

• Passionate about customer service
• Positive, energetic, and solution oriented.
• Skilled in recognizing and capitalizing on opportunities.
• Driven by success.

• 5+ years of hands‑on IT support or systems administration experience in a business environment.
• Solid working experience administering Microsoft 365 (Exchange Online, SharePoint, Teams, user and license management).
• Experience with a helpdesk or ITSM ticketing system;
  Fresh service experience is a strong plus.
• Working knowledge of networking fundamentals, firewalls, and managed switches.
• Experience with Entra  (Azure AD), MFA, and access management.
• Strong troubleshooting skills and a genuinely helpful, customer service oriented attitude.
• Excellent communication skills and the ability to explain technical topics to non‑technical people.
• Reliable, self‑directed, and comfortable being the go‑to IT person on site.

• Experience with Power Automate, Power Shell scripting, or API integrations.
• Exposure to AI assistants, automation tools, or low‑code platforms.
• Experience supporting multiple locations.
• In office

• Comprehensive medical, dental, vision, short‑term and long‑term disability insurance.
• 401(k) retirement plan with company match.