Voice Engineer

Position Details

• Facility:
  Bay Care Health System, Telephony Operations

• Location:
  
  Bay Care System Office West - Hybrid

• Status:
  Full Time, Exempt:
  Yes

• Shift
  
  Hours:
  
  8:00 AM - 4:00 PM

• Weekend Work:
  Occasional

• On Call:
  Yes

• Performs advanced troubleshooting and root cause analysis across diverse systems utilizing in-depth knowledge of infrastructure architecture, virtualization, and cloud platforms.

• Responsible for infrastructure design, capacity planning, and performance tuning.

• Leads infrastructure projects from planning through execution, drives cross-functional collaboration, and produces technical documentation.

• Mentors junior engineers to support overall team development.

• Evaluates and implements new technologies to improve operational efficiency, ensuring infrastructure solutions align with business goals.

• Leverages monitoring, logging, and performance optimization tools to ensure system reliability, identify issues proactively, and enhance overall application performance.

• Required 1 year relevant experience with Bachelors or 5 years relevant experience with High School or equivalent.

• Bachelors Information Services Related Or High School or Equivalent.

• Design, implement, and support enterprise Unified Communications (UC) solutions supporting voice, messaging, and collaboration.

• Administer and maintain Cisco UC platforms (CUCM, Unity Connection, UCCX, Webex, IM&P).

• Administer and maintain Microsoft Teams Calling.

• Configure and support voice gateways, SIP trunks, and carrier services.

• Manage dial plans, call routing, redundancy, and survivability across multi-site environments.

• Troubleshoot and resolve Tier III UC issues, ensuring high availability and call quality.

• Support contact center platforms, including call flows and agent configurations.

• Perform system upgrades, migrations, and expansions with minimal operational impact.

• Collaborate with network, security, vendors, and business stakeholders to deliver compliant UC solutions.

• Create and maintain technical documentation and operational runbooks.

Equal Opportunity Employer Veterans/Disabled