Director of Websites & Ecommerce

• Location 2100 Range Road,Clearwater, FL, 33765,United States
• Job Category MKTNG - Marketing
• Employee Type Exempt

At Monin, we believe exceptional customer experiences start with exceptional teams.

We are seeking a strategic, customer-focused, and operational Director of Websites & Ecommerce to lead the continued evolution of Monin Americas’ customer experience and ecommerce business. This role is an exciting opportunity to shape the future of Monin’s web and ecommerce channels, lead a talented and growing team, and create meaningful experiences for customers across Monin.us, , Monin.mx, Monin.lat, Amazon, ecommerce marketplaces, and Expressway, our B2B ecommerce site.

This Director of Websites & Ecommerce will lead and develop a high-performing ecommerce team while driving operational excellence, business growth, innovation, and continuous improvement across Monin’s digital channels. The ideal candidate is a strategic, analytical thinkerand hands‑on operational leader who thrives in a collaborative, fast-paced environment, understands how to balance multiple priorities, and is passionate about developing people, delivering exceptional customer experiences, and building scalable solutions.

• Lead the continuous improvement of Monin Americas’ web and ecommerce experience, identifying opportunities to better serve customers through personalization, subscriptions, loyalty, reviews, search, recommendations, and emerging ecommerce technologies.
• Lead ecommerce strategy and execution across Monin Americas' website and ecommerce channels to deliver an exceptional customer experience while supporting customer engagement, customer acquisition, retention, and customer lifetime value.
• Lead and support Amazon and ecommerce marketplace growth strategies, performance optimization, partner management, operational improvements, and expansion opportunities.
• Identify opportunities to scale ecommerce performance through innovation, AI adoption, automation, operational improvements, and data-driven decision-making.
• Own ecommerce business performance, KPI tracking, budget management, and sales accountability across Monin.us, , Monin.mx, Monin.lat, Amazon, ecommerce marketplaces, and Expressway, our B2B ecommerce site.
• Support future ecommerce expansion opportunities, marketplaces, and emerging digital business initiatives.
• Oversee the daily operations, optimization, and performance of Monin Americas’ Shopify Plus ecommerce websites.
• Leverage expertise in Shopify Plus, Salesforce, and related ecommerce technologies while quickly learning new platforms, such as MRD (Monin Recipe Database), to identify opportunities to improve customer experience, efficiency, and performance.
• Ensure websites deliver a seamless, customer-first experience while maintaining high standards for functionality, performance, accessibility (ADA/WCAG), SEO, privacy, tax, security, and regional ecommerce compliance requirements across all markets.
• Lead UX, personalization, and customer experience optimization initiatives, including A/B testing, search optimization, recommendations, loyalty, subscriptions, reviews, customer messaging, and retention programs.
• Partner closely with Customer Support teams to continuously improve the customer journey, resolve issues, gather feedback, and enhance the overall ecommerce experience.
• Partner with Legal, Finance, IT, and Customer Support teams to maintain and improve processes related to privacy policies, customer data management, tax compliance, accessibility, and regional ecommerce regulations.
• Monitor website analytics, customer behavior, conversion performance, and operational KPIs to identify trends, opportunities, and improvement action plans.
• Lead, coach, and develop a multifaceted Websites & Ecommerce team, fostering a culture of accountability, collaboration, customer-centricity, innovation, and continuous improvement.
• Create an environment where team members feel empowered to take ownership, contribute ideas, develop new skills, and grow.
• Provide clear prioritization, coaching, development opportunities, and performance management support to team members across…