L2 Production support
Job in
Clearwater, Pinellas County, Florida, 34623, USA
Listed on 2026-07-30
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Database Administrator
Job Description & How to Apply Below
- Provide Level 2 support for business-critical applications and integrations.
- Troubleshoot and resolve application, workflow, and data-related issues.
- Monitor application performance, interfaces, and batch jobs.
- Manage incidents, service requests, and problem tickets using Service Now.
- Perform root cause analysis (RCA) and implement corrective actions.
- Coordinate with vendors, developers, and infrastructure teams for issue resolution.
- Support user access management, SSO, and security-related requests.
- Validate and support application releases, upgrades, and deployments.
- Maintain SOPs, runbooks, knowledge articles, and support documentation.
- Ensure compliance with SLAs and provide timely stakeholder communication.
- Analyze application logs, API errors, and integration failures.
- Drive continuous process improvements to enhance system stability, reliability, and user experience.
- API troubleshooting (REST/SOAP).
- JSON/XML payload analysis.
- SSO technologies.
- SQL query and data analysis skills.
- Log analysis and troubleshooting.
- Microsoft 365 administration basics., splunk etc
- Provide Level 2 support for business-critical applications and integrations.
- Troubleshoot and resolve application, workflow, and data-related issues.
- Monitor application performance, interfaces, and batch jobs.
- Manage incidents, service requests, and problem tickets using Service Now.
- Perform root cause analysis (RCA) and implement corrective actions.
- Coordinate with vendors, developers, and infrastructure teams for issue resolution.
- Support user access management, SSO, and security-related requests.
- Validate and support application releases, upgrades, and deployments.
- Maintain SOPs, runbooks, knowledge articles, and support documentation.
- Ensure compliance with SLAs and provide timely stakeholder communication.
- Analyze application logs, API errors, and integration failures.
- Drive continuous process improvements to enhance system stability, reliability, and user experience.
Salary Range: $90,000 to $110, 000 per year
Qualifications:BACHELOR OF COMPUTER SCIENCE
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×