Systems Administrator ​/ IT Administrator

We are seeking an experienced, hands-on
Systems Administrator / IT Administrator
to support a rapidly growing, multi-location organization with operations throughout the United States.

This position reports directly to the CIO and will initially serve as the organization's primary internal technical resource outside of the CIO. The ideal candidate is comfortable taking ownership of day-to-day IT operations, supporting users and branch locations, troubleshooting infrastructure issues, coordinating with vendors and managed service providers, and helping improve the systems and processes needed to support continued growth and acquisitions.

This is an excellent opportunity for someone who enjoys variety, works well independently, communicates effectively with both technical and nontechnical users, and wants to play an important role in building a scalable IT environment.

• Provide responsive technical support to employees across corporate offices and branch locations.
• Troubleshoot hardware, software, connectivity, printing, authentication, and application issues.
• Support new-user onboarding, employee transitions, account provisioning, and access management.
• Assist branch locations with network, workstation, peripheral, phone, and business application issues.
• Escalate and coordinate complex support issues with vendors, service providers, and application partners.
• Travel to branch locations as needed for installations, troubleshooting, acquisitions, projects, and technology upgrades.

• Administer and support firewalls, switches, wireless networks, VPNs, and site-to-site connectivity.
• Troubleshoot network performance, internet outages, remote-access issues, and communication between locations.
• Support a distributed network environment with multiple branch locations and continued geographic expansion.
• Configure, maintain, and monitor network security policies, firewall rules, VLANs, VPN tunnels, and remote-access solutions.
• Support Cisco Meraki environments; direct Meraki experience is strongly preferred.
• Assist with network deployments, branch openings, office moves, acquisitions, and infrastructure standardization.
• Maintain accurate inventories of network equipment, computers, licenses, applications, and other technology assets.

• Administer the Microsoft 365 environment, including Exchange Online, Microsoft Entra , Teams, SharePoint, One Drive, and related services.
• Manage users, groups, licenses, permissions, shared mailboxes, distribution lists, and application access.
• Support multifactor authentication, conditional access, single sign-on, passwordless authentication, and identity-security initiatives.
• Assist with endpoint management, device enrollment, application deployment, security configuration, and policy enforcement.
• Monitor Microsoft 365 service health, security alerts, administrative changes, and user-access issues.

• Support ERP users, application access, security settings, user permissions, printers, reporting, and configuration-related requests.
• Work with internal stakeholders and ERP vendors to troubleshoot application and integration issues.
• Assist with testing, upgrades, migrations, new-location deployments, and acquisition-related system integrations.
• Develop an understanding of business workflows and recommend practical technical improvements.
• Support additional business applications, including ecommerce, help desk, security, communications, and operational platforms.

• Provide technical support for the company's ecommerce environment and related integrations.
• Assist with user access, application settings, product or data feeds, email notifications, third-party applications, and troubleshooting.
• Coordinate with marketing, operations, vendors, and development partners to resolve ecommerce issues.
• Help monitor integrations between ecommerce, ERP, Microsoft 365, and other business systems.

• Create and maintain clear, accurate documentation for systems, networks, branch configurations, user access, applications, vendors, and support procedures.
• Develop standard operating procedures, troubleshooting guides, onboarding checklists, and knowledge-base articles.
• Document technology requirements and configurations for newly acquired or opened locations.
• Identify repetitive support issues and recommend automation, standardization, or process improvements.
• Help establish scalable IT practices that can support rapid organizational growth.

• Serve as a technical point of contact for our managed service providers, VoIP providers, software vendors, and hardware partners.
• Coordinate vendor support cases, installations, renewals, projects, and service escalations.
• Review vendor recommendations and help ensure that work is completed accurately and on schedule.
• Track open issues and hold service providers accountable for…