Help Desk Support Technician; Level 1

Description

Help Desk Support Technician (Level
1)

Join our dynamic IT support team as a Level 1 Help Desk Support Technician, where you will play a vital role in providing first-line technical assistance to our users. This position offers an excellent opportunity to develop your IT skills in a fast-paced environment while contributing to the smooth operation of our organization’s technology infrastructure.

Key Responsibilities:

- Respond to and resolve basic technical issues reported by end-users via phone, email, or ticketing system (Atera)

- Troubleshoot hardware, software, and network problems to identify root causes

- Escalate complex issues to higher-level support teams when necessary

- Document support activities and maintain accurate records of user interactions and resolutions

- Assist with setting up and configuring new hardware and software for users

- Provide guidance and basic training to users on common applications and systems

- Maintain knowledge of current technology trends and support procedures

Skills and

Qualifications:

- High school diploma or equivalent; relevant technical certifications are a plus

- Basic understanding of computer hardware, operating systems (Windows), and common software applications

- Experience with M365 installations helpful

- Excellent communication and customer service skills

- Ability to troubleshoot technical issues methodically and efficiently

- Strong problem-solving skills and attention to detail

- Ability to work independently and as part of a team in a fast-paced environment

- Prior experience in a help desk or technical support role is preferred but not required

We foster a collaborative and growth-oriented culture, offering opportunities for professional development and advancement within our organization. If you are passionate about technology and eager to support users in resolving their technical challenges.