Vice President of Programs

Classification

Exempt

Executive Vice President

The Vice President of Program is a senior leadership role responsible for the strategic development, oversight, and execution of all homeowner-focused programs. The Vice President of Program will oversee a diverse range of responsibilities designed to ensure homeowner candidates success within the program and foster long-term home ownership. This includes responsibility for improving how the organization delivers all aspects of program delivery, from first applicant contact through closing/program completion.

This role leads change, improves efficiency, and sets clear performance standards across homeowner services, mortgage‑related functions, education, and compliance. The position works closely with and is a part of the affiliate’s Executive and Leadership Teams.

The Vice President of Programs serves as the senior leader responsible for the supervision, performance, and overall effectiveness of the entire Programs Department. This role provides direct leadership and oversight of the Mortgage Operations Department and the Homeowner Services Team, as well as related functions including Homeowner Recruitment, and the Homeowner Services Committee. The Vice President of Programs sets clear expectations, establishes performance standards, and ensures accountability, alignment, and consistent execution across all program areas.

• Leadership & Vision: Provide strategic leadership and direction for all Homeowner Services programs across the entire service area, in alignment with the organization's mission and goals. Lead, manage, and mentor a high‑performing team of program staff. Foster a positive and collaborative work environment. Provide professional development opportunities for team members. Develop and implement a long‑term vision for program growth and impact.
  • Program Operations: The Vice President of Programs leads all programmatic functions related to homeowner intake, education, underwriting readiness, matching, and closing coordination. This role designs, refines, and manages clear workflows that move families through the program efficiently and predictably, while identifying bottlenecks and operational inefficiencies and implementing practical solutions to improve throughput and reduce delays. The Vice President of Programs ensures consistent standards, expectations, and execution across all program areas.
  • Team Leadership & Development: Builds, coaches, and supports a high-performing management team by setting clear expectations, goals, and accountability for staff. This role is responsible for developing individuals through ongoing coaching, feedback, and performance management, and for fostering a culture of ownership, clarity, and continuous improvement across the department.
  • Process Improvement & Scalability: Creates and maintains standard operating procedures that are clear, practical, and consistently followed. In partnership with organizational leadership, this role supports the scaling of programs to meet long-term growth goals, leverages data and reporting to guide decision-making and monitor performance, and improves the homeowner experience by reducing confusion and increasing transparency throughout the program.
• o Homeowner Eligibility: Responsible for overseeing the homeowner eligibility process, ensuring that all applicants meet the necessary financial and programmatic requirements for sustainable home ownership. This includes developing and implementing clear and transparent eligibility criteria to assess an applicant’s financial stability, income verification, debt‑to‑income ratio, creditworthiness, and overall ability to succeed as a homeowner. Ensures that all eligibility determinations adhere to Fair Housing Act regulations, HFHI policies, and state and federal lending laws.
• Pipeline Management: Develop and implement strategies to cultivate and manage a robust pipeline of prospective program participants to meet the needs of the affiliate. Implement effective outreach strategies to attract and engage potential program participants. Build and maintain…