Associate Director, Process Optimization

This employee is responsible for championing and developing a sustainable culture of continuous process improvement in all areas of the business.

• Responsible for executing business process improvement activities designed to drive revenue and margin, operational excellence, and best practice in key aspects of the business
• improve the real result of key performance indicators

• Serves as an internal consulting leader to improve profitability and customer experience
• Responsible for overall performance and leading strategies to improve performance, efficiency, and ROI as it relates to sales adjustments, revenue deduction, bad debt, and deletions across all lines of business
• Designs, implements, and monitors internal controls and procedures to ensure the accuracy, completeness, and integrity of transactions and data
• Effectively manages projects from discovery to implementation that result in financial and operational performance improvement for the company
• Forward thinking to conceptualize and leverage technology and applications to support operational improvements and workflow
• Analyzes large datasets to identify trends, anomalies, and variances from expected revenue, preparing detailed reports and actionable insights for senior leadership
• Partners with various departments, including Billing, IT, Sales, Operations, and Compliance, to streamline processes, troubleshoot, and align practices
• Leads, coaches, and develops a team of professionals and creates training programs for staff on revenue assurance protocols
• Works collaboratively with business leaders to lead and develop a continuous improvement culture
• Supports and challenges the status‑quo in direction setting, prioritization, and delivery of activities
• Develops presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.)
• Runs self‑directed improvement projects delivering value to the organization