Associate Director, Process Optimization

Overview

This employee is responsible for championing and developing a sustainable culture of continuous process improvement in all areas of the business.

• Responsible for executing business process improvement activities designed to drive revenue and margin, operational excellence, and best practice in key aspects of the business.
• Improve the real result of key performance indicators.

• Serves as an internal consulting leader to improve profitability and customer experience.
• Responsible for overall performance and leading strategies to improve performance, efficiency, and ROI as it relates to sales adjustments, revenue deduction, bad debt, and deletions across all lines of business.
• Designs, implements, and monitors internal controls and procedures to ensure the accuracy, completeness, and integrity of transactions and data.
• Effectively manages projects from discovery to implementation that result in financial and operational performance improvement for the company.
• Forward thinking to conceptualize and leverage technology and applications to support operational improvements and workflow.
• Analyzes large datasets to identify trends, anomalies, and variances from expected revenue, preparing detailed reports and actionable insights for senior leadership.
• Partners with various departments, including Billing, IT, Sales, Operations, and Compliance, to streamline processes, troubleshoot, and align practices.
• Leads, coaches, and develops a team of professionals and creates training programs for staff on revenue assurance protocols.
• Works collaboratively with business leaders to lead and develop a continuous improvement culture.
• Supports and challenges the status‑quo in direction setting, prioritization, and delivery of activities.
• Develops presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.).
• Runs self‑directed improvement projects delivering value to the organization.

• Bachelor's Degree, Preferred

• Minimum of 5‑7 years of relevant operational, billing operations within the healthcare industry, Required.
• Change manager.
• Strong proficiency in data analysis and reporting tools (e.g. advanced Excel, SQL, Tableau, Power BI), preferred.

• Strong analytical mindset and problem‑solving.
• Excellent attention to detail and investigation.
• Effective communication and cross‑functional collaboration.
• Organization and leadership to manage a team and projects.
• Must have good interpersonal communication.