Head of Operations

The Head of Operations will own and scale multi-site fulfillment, warehouse, and distribution network, driving improvements in cost, throughput, and service levels with a high-growth company. The role, to be based in either Clearwater, Florida or Austin, Texas, is ideal for a builder-minded operator who thrives in fast-paced environments and wants significant ownership and the opportunity to help shape the future of a technology-enabled healthcare business.

Client Details Our client is a rapidly growing digital health and pharmacy platform that uses telehealth, ecommerce, and direct-to-consumer prescription fulfillment to make access to everyday medications more convenient, affordable, and transparent while reducing traditional healthcare barriers. Description Own end-to-end warehouse, fulfillment, and distribution operations across multiple sites Drive down labor cost per prescription, with a specific focus on optimizing performance Redesign and implement improved process flows, workflows, and throughput models Drive facility expansion initiatives, including layout design and capacity planning Optimize shipping, packaging, and logistics strategies to improve efficiency and cost Build, manage, and develop large, multi-layered operational teams Establish KPIs, reporting, and performance management systems across sites Partner cross-functionally with leadership on supply chain, procurement, and growth planning Serve as a hands-on influencer, regularly engaging on-site to drive execution and accountability Must be based in either the greater Clearwater, Florida or Dallas, Texas areas with ability to travel to each location MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law.

MPI encourages applications from minorities, women, the disabled, protected veterans, and all other qualified applicants. Profile A successful Head of Operations should have:
Experience from high-scale logistics / distribution environments Proven track record managing large, complex warehouse or fulfillment operations Deep expertise in labor optimization, facility scaling, and process improvement Strong operator mindset - willing to be on the floor, in the details, and driving change directly Experience in high-growth or resource-constrained environments (startup or scale-up preferred) Background heavily rooted in logistics, distribution, and physical operations (not clinical or pharmacy-led) Demonstrated ability to drive measurable cost and efficiency improvements Job Offer Annual base salary ranging from $170000 to $200000 USD.

25% target bonus, benefits, and a long-term incentive (LTI) package Opportunities to drive strategic initiatives within the organization Partnership-oriented and team-focused company culture This is an exceptional opportunity for a motivated professional to make a significant impact. Interested candidates are encouraged to apply today. Requirements Proven leadership of large-scale warehouse/fulfillment operations; expertise in logistics, labor optimization, process improvement, facility scaling, and driving measurable cost and efficiency gains.