Area Manager, Management Operations Management

Job Title:

Area Manager Department:
Salon Operations

Reports to:

Regional Manager Responsibilities

• Be responsible for the operations for 24 salon locations within your assigned area
• Each Area Manager will be assigned a primary salon location within their area in which they will work a majority of their schedule.
• Supervise and support all Salon Managers within the assigned area.
• Ensure all locations open and close at designated times.
• Arrive at your scheduled salon no later than 9:55 AM for opening shifts and on time for any shifts starting after 10:00 AM.
• Create and manage work schedules for assigned salons that do not have a Salon Manager.
• Step in to support coverage when needed and help maintain smooth daily operations
• Review payroll hours for all salons within your designated area throughout the week to ensure accuracy and compliance to all scheduling requirements and avoid excess payroll hours and overtime.
• Conduct an inventory audit and Quality Scorecard during every scheduled shift at both primary and secondary stores.
• Be prepared to ensure coverage for any unattended shifts at both primary and secondary stores.
• Partner with salon managers on training, coaching, and team development.
• Assist with hiring and onboarding of all salon staff within designated area
• Ensure adherence of employees to all Zoom Tan policies and procedures in your area.

• Maintain a 5-Day work week unless on approved PTO or otherwise approved
• Scheduled a minimum of 35 hours every week.
• Area Managers are expected to be actively scheduled to work a minimum of 45 shifts per week at their primary salon.
• When scheduled for 4 days at the primary salon, the 5th day should be used as a travel day to visit secondary locations and overlap with associates and managers.
• All assigned salons outside of the Area Managers primary location must be visited in person up to once per week for up to 2 hours.
• When working at secondary locations, during the 2 hours of overlap, Area Managers are expected to schedule their time to support operational needs across their assigned locations, including but not limited to:
• Partnering with Salon Managers on coaching and training team members
• Assisting with inventory management and redistribution of products between salons as needed during scheduled shifts at primary salon or scheduled overlap visits at secondary stores.
• Supporting hiring, onboarding, and performance development
• Conducting salon visits, operational audits, and team check-ins
• Addressing operational issues

• Standard overlap is not permitted outside of the guidelines below.
• Area Managers should be clocked in as nonrevenue during 2 hour overlaps at secondary store visits.
• Every week, Area Managers are approved for up to 2 hours of overlap per secondary store that they oversee.
• Example:
  An Area Manager overseeing 1 primary store and 2 secondary stores is approved for up to 4 hours total of overlap per week (up to 2 hours overlap per secondary store).
• Overlap must be planned and scheduled in advance whenever possible.
• Overlap must be purpose driven with clear objectives.
• Overlap must be strategically divided to ensure regular interaction with all salon managers and associates within their area.

• You will be reimbursed for mileage when company related business exceeds 50 total miles driven in one day in accordance with the current IRS mileage reimbursement rate.