Social Media Specialist

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

We are looking for a creative, data-driven Social Media Specialist to craft compelling content, manage our social channels, build an active community, and analyze performance to refine our overall digital strategy.

• Develop and execute social media strategies aligned with overall marketing goals.
• Create engaging and high-quality content (text, images, videos, etc.).
• Plan and schedule posts for various platforms.
• Stay up-to-date with social media trends and best practices.
• Monitor and respond to comments, messages, and mentions.
• Engage with followers and build relationships.
• Moderate user-generated content.
• Manage and optimize social media profiles and pages.
• Utilize social media analytics tools to track performance and identify areas for improvement.
• Collaborate with other departments to ensure consistent messaging and branding.
• Analyze social media data and generate reports on key performance indicators (KPIs).
• Provide insights and recommendations based on data analysis.
• Track the performance of social media campaigns and adjust strategies as needed.

• High school diploma or equivalent (required).
• Excellent written and verbal communication skills are essential for creating engaging content and interacting with audiences.
• Ability to develop creative and compelling content that resonates with target audiences.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Ability to manage multiple social media platforms and tasks
• efficiently.
• Familiarity with various social media platforms (Facebook, Instagram, Twitter, Linked In, etc.) and their best practices.

IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age , or any other characteristic protected by law.

Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

U.S Department of Labor Posters

• Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)