Member Specialist

Position Summary

Position Summary...

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam’s Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise and reports unsafe situations to facility management.
• Maintains entrance areas, acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions, locating merchandise, and transporting items.
• Maintains a safe shopping environment and zones the area.
• Maintains exit areas, reviews member receipts, and ensures compliance with security and safety practices.
• Assists with securing and safeguarding Sam’s Club assets and property.
• Manages paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Assists with training Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality and delivers new program rollout training.
• Provides continuous learning and process improvement opportunities.
• Maintains area of responsibility in accordance with company policies and procedures, handling returns properly.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities by using policies, data, and resources.
• Collaborates with managers, co‑workers, customers, and other business partners.
• Identifies priorities, deadlines, and expectations; carries out tasks; communicates progress and information.
• Recommends ways to address improvement opportunities and adapts to change, difficulties, and feedback.

• Respect the Individual:
  Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging.
• Respect the Individual:
  Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
• Respect the Individual:
  Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
• Act with Integrity:
  Maintains and promotes the highest standards of integrity, ethics and compliance; models Walmart values to support and foster our culture.
• Act with Integrity:
  Holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company.
• Serve our Customers and Members:
  Delivers results while putting the customer first.
• Serve our Customers and Members:
  Makes decisions based on reliable information; balances short‑ and long‑term priorities; considers how own work impacts the team’s ability to deliver on our purpose.
• Strive for Excellence:
  Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience.
• Strive for Excellence:
  Drives continuous improvements; is open to and uses new technologies and skills; supports others through change.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment and will meet or exceed the requirements of paid sick leave laws, where applicable.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school…