GC Retail Operations Manager Store

Why Guitar Center?

For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non‑musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As our Operations Manager, you will be responsible for leading the team accountable for ensuring that merchandise is properly received, stocked, brought to the sales floor, and merchandised according to planograms, promotions, and standards—all while creating and nurturing a culture of integrity, inclusion, musical passion, and respect.

• Delegation: Able to delegate both routine and significant tasks and decisions. Assess employees’ readiness and ability and assign tasks appropriate to their skill level. Follow up as needed and share responsibility and accountability.
• Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Learn quickly and take positive action without being requested to do so. Interested in learning about the entire business.
• Interpersonal Communication: Able to communicate through various means (written and verbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Demonstrate respect to others, surroundings, and self.
• Organizational
  
  Skills:
  
  Able to utilize time, energy, and resources to manage priorities, stay on track, and achieve goals. Multitask and pay strong attention to detail in a fast‑paced, high‑urgency environment. Complete tasks thoroughly in a timely manner. Protect assets and people by learning and implementing protocols and complying with guidelines.
• Performance Management: Lead, manage, and mentor others. Lead by example and develop the skills and capabilities of direct reports to ensure goals are met. Provide effective positive and constructive feedback.
• Technology
  
  Skills:
  
  Navigate and learn new technology and retail systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.

• Partner with the Store Manager and other members of the management team to achieve EBITDA, sales, and margin goals.
• Ensure proper staffing levels within the department including hiring and training operations associates.
• Assist in training all levels of operations associates.
• Manage shipping and receiving of gear and other store‑related items.
• Organize the warehouse, stock, and maintain the facility.
• Implement loss prevention and safety protocols; manage inventory and cash, and prepare business reports.
• Conduct standardized signage/pricing audits on a weekly basis, ensuring products are merchandised to planogram standards (including POP, SKU, and inventory integrity audits).
• Drive sales by acting as manager in charge when necessary.
• Open and close the store.
• Perform additional duties as assigned.

• 3+ years of relevant work experience in retail or a warehouse setting.
• Valid state driver’s license and automotive insurance.
• Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Able to work in a loud environment for 5‑8 hours.
• Able to work weekends, holidays, and evenings.
• Able to lift up to 50 lbs.

• Associate’s Degree.
• Understanding of Guitar Center retail systems and processes.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.

For qualified individuals with a disability or a disabled veteran, if you are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening by calling 1‑818‑735‑8800 ext. 2862 or by emailing