Sales Lead - Chico's

Join our chic team dedicated to a styling and social experience that inspires women to express their individuality.

The Sales Lead supports Management in promoting a customer and product-focused sales culture, prioritizing values and guiding principles across all store operations to deliver great customer experience and maximize profitability.

• Establish and communicate clear expectations, holding team members accountable for brand, performance, and behavior standards.
• Oversee basic operations such as opening, closing, and merchandise flow processes.
• Supervise associates in sales, inventory receipt, cash reconciliation, and customer service activities.
• Utilize weekly schedules to maintain proper floor coverage within fiscal guidelines.
• Maintain knowledge of current sales and promotions, presenting and displaying merchandise accordingly.
• Upkeep standards in merchandise handling, presentation, loss prevention, and other duties as directed by Management.
• Develop a high‑performance culture, motivating the sales team to meet assigned sales and productivity goals.
• Train and coach the team to be fluent in all aspects of product knowledge, both online and in-store.
• Assist with fulfillment and selling processes.

• Motivate and inspire the store team, promoting a shared vision while modeling core values.
• Promote an inclusive, collaborative approach to problem solving.
• Communicate with store teams and management to lead positive change.
• Seek personal development opportunities and solicit feedback to build leadership skills.

• Model, teach, and promote the Most Amazing Personal Service (MAPS) principles for a cohesive omni‑channel experience.
• Use various techniques to communicate product knowledge, recommend selections, and locate or obtain merchandise based on customer needs.
• Build and maintain a solid customer following through clienteling and wardrobe consulting.
• Resolve customer concerns promptly.
• Ensure a fast and efficient register experience, staying current on payment policies, promotions, returns, exchanges, and security practices.
• Maintain consistent client communication via customer book, rewards program participation, and signup.

• Support, implement, and follow up on all training programs and seminars.
• Assist in the development of store associates, interpreting KPI reports and providing coaching.
• Recognize and reward employees for outstanding performance.
• Ensure the team adheres to all employment practices and policies.

• Other duties as assigned.

• High school diploma or equivalent.
• 1+ year retail or sales management experience preferred.
• Minimum age 18 years.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Ability to learn or adapt to technology provided by the company.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Regular attendance essential to ensure adequate coverage.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

• Constant walking/standing – 67–100% of an 8‑hour shift.
• Occasional lifting up to 50lbs. – 1–33% of an 8‑hour shift.
• Frequent climbing – 34–66% of an 8‑hour shift.

Chico’s FAS, Inc. is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.