Parts & Accessories Specialist

Overview

Parts & Accessories Specialist role at One Water Marine. The ideal candidate is passionate about delighting customers and achieving or exceeding their volume and profit goals through assisting customers in their buying decisions.

• Assist customers in identifying the correct parts and accessories for their boats, ensuring they are informed about product features, compatibility and pricing. Provide an exceptional experience for all customers.
• Finalize transactions by properly closing each sale with accurate paperwork, including using suggestive selling of accessories that benefit the customer.
• Maintain inventory of parts and accessories to ensure accuracy, control shrinkage, and obsolescence. Manage product reordering to ensure customer needs are met.
• Maintain neat and orderly displays, with accessories and supplies well merchandised to present a professional appearance to help increase sales.
• Process customer orders accurately, track order status, and ensure timely delivery or pickup of products. Maintain accurate records of orders and sales.
• Resolve customer complaints and concerns in a professional and timely manner.
• Analyze operations and find ways to increase efficiency, sales and profitability of the parts department.
• Stay informed about products, industry trends, and innovations in marine parts and accessories.
• Support store in the execution of successful boat shows, store and off-site sales/customer events, including accessory sales as appropriate.
• Any other duties as assigned.

• Knowledge of marine parts, accessories, and equipment.
• Excellent written and verbal communication skills.
• Excellent customer service skills with ability to resolve customer inquiries.
• Ability to achieve or exceed revenue and profit goals.
• Basic computer knowledge/ skills.
• Ability to work independently and as a team member.

• High school diploma or equivalent; additional certifications or training in marine services is a plus.
• Previous experience in parts sales, marine service, or a related field is preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Using a rating scale for activities and environmental conditions may be required. The role may involve standing or sitting for prolonged periods, occasional movement of objects, and interaction with customers.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How would you best describe the environmental demands for this position? No adverse environmental conditions expected or other conditions as applicable. How would you best describe the physical demands for this position? Includes sedentary work, light work with objects up to 20 pounds, and other conditions as applicable.

One Water Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.