Associate Sales Representative

About The Role

As a Sales Support Specialist at TD SYNNEX, you will play a crucial role in our sales team, ensuring that our customers receive exceptional service and support. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about building relationships. You will manage inbound and outbound communications, assist with order processing, and contribute to our overall sales goals while fostering a positive customer experience.

• Sales Management:
  Handle inbound and outbound sales calls and emails to provide quotes and process orders for products and services, ensuring that daily and quarterly sales targets are met.
• Order Processing:
  Accurately enter orders and track their status, maintaining clear communication with customers throughout the process.
• Customer Satisfaction:
  Understand the importance of customer satisfaction and actively contribute to enhancing the customer experience from relationship development to issue resolution.
• Issue Resolution:
  Manage the resolution of routine, non-complex issues with guidance, ensuring timely and effective solutions.
• Product Knowledge:
  Answer customer inquiries regarding pricing, product availability, and shipping or service issues related to orders.
• Training Participation:
  Attend TD SYNNEX and vendor partner training sessions as assigned to enhance your skills and knowledge.
• Engagement
  
  Activities:
  
  Participate in vendor and customer engagement activities outside of standard work hours, embracing the total account ownership concept.
• Professional Representation:
  Represent TD SYNNEX professionally in all interactions with business partners and customers.
• Attendance Standards:
  Meet attendance and punctuality standards, demonstrating reliability and commitment.
• Additional Duties:
  Perform additional duties as assigned to support team objectives.

• Experience:
  
  Proven ability to multitask and prioritize effectively in a dynamic environment.
• Communication
  
  Skills:
  
  Strong written and verbal communication skills, capable of delivering effective messaging.
• Negotiation
  
  Skills:
  
  Experience in price negotiations and an understanding of a profit-driven culture.
• Relationship Building:
  Ability to build solid, effective working relationships with colleagues and customers.
• Stress Management:
  Capability to work constructively under pressure and meet deadlines.
• Customer Service:
  Friendly and courteous demeanor when responding to incoming calls and greeting partners.
• Adaptability:
  Willingness to adjust readily to change and adapt as needed.
• Technical
  
  Skills:
  
  Basic proficiency in relevant computer applications, including spreadsheets, word processors, and databases.
• Positive Attitude:
  Maintain a positive outlook in the face of challenges, including criticism or rejection.
• Confidentiality:
  Ability to handle sensitive information with discretion.
• Organizational
  
  Skills:
  
  Strong organizational and time management skills, driving tasks to completion.
• Clerical
  
  Skills:
  
  Basic clerical and data entry skills.

• Hours:
  
  Occasional non-standard hours or overtime may be required based on business needs.
• Environment:
  Professional office environment that fosters collaboration and innovation.

• Education:
  
  Associate degree or high school diploma/GED with at least 1 year of relevant experience.

• Sales
  
  Experience:
  
  Current affiliation within a sales organization is preferred.
• Higher
  
  Education:
  
  Bachelor's Degree in a business or IT discipline is preferred.
• Technical Proficiency:
  Proficient in Microsoft Office Suite.

At TD SYNNEX, we value diversity and inclusion, and we encourage candidates from all backgrounds to apply. Join us and be part of a team that is dedicated to making a positive impact in the technology distribution industry.

Customer Satisfaction, Negotiation, Order Management, Price Quotes, Problem Resolution, Relationship Building, Technical skills

TD SYNNEX is an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.