Director of Inside Sales, Americas Onsite: Midtown Tampa, FL

Team Viewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on.

With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? We are seeking an accomplished Director of Inside Sales to lead and scale our inside sales organization. This leader will be responsible for developing a high-performing sales team, establishing a disciplined and repeatable sales process, driving revenue growth, and improving conversion throughout the sales funnel.

The ideal candidate is a hands-on sales leader with a strong track record of exceeding revenue targets, coaching sales professionals, implementing effective sales methodologies, and using data to improve performance. This role will partner closely with Marketing, Customer Success, Operations, and Executive Leadership to build a predictable and scalable revenue engine.

• Develop and execute the inside sales strategy aligned with company revenue and growth objectives.
• Own inside sales performance, pipeline generation, conversion rates, and revenue attainment.
• Establish sales targets, quotas, territories, and performance expectations.
• Build a scalable sales organization capable of supporting rapid growth.
• Develop and continuously improve sales processes, methodologies, and operating rhythms.
• Identify opportunities to increase productivity, shorten sales cycles, and improve win rates.

• Recruit, hire, onboard, and retain high performing inside sales representatives and managers.
• Lead, coach, and mentor the sales team to consistently achieve and exceed targets.
• Establish clear KPIs and performance standards for individual and team performance.
• Conduct regular pipeline reviews, forecast meetings, one-on-ones, and performance evaluations.
• Develop career paths and professional development programs for sales team members.
• Foster a culture of accountability, collaboration, continuous improvement, and customer focus.

• Maintain a healthy and predictable sales pipeline.
• Establish rigorous pipeline management and forecasting practices.
• Analyze funnel performance and identify areas for improvement.
• Partner with Marketing to optimize lead generation, qualification, scoring, and handoff processes.
• Improve lead-to-opportunity and opportunity-to-close conversion rates.
• Ensure sales representatives effectively utilize CRM systems and follow established sales processes.

• Partner with Marketing to align demand-generation strategies with sales capacity and revenue goals.
• Collaborate with Customer Success to ensure a smooth transition from sales to implementation and account management.
• Work with Sales Operations/Revenue Operations to improve reporting, analytics, territory planning, compensation, and sales technology.
• Provide executive leadership with accurate forecasts, performance insights, and recommendations.
• Collaborate with Product and other business functions to communicate market feedback and customer needs.

• Revenue attainment and growth
• New customer acquisition
• Pipeline coverage and quality
• Sales forecast accuracy
• Lead-to-opportunity conversion
• Opportunity-to-close conversion
• Average sales cycle
• Average deal size
• Rep productivity and quota attainment
• Customer acquisition cost and sales efficiency
• Employee retention and development

• Bachelor's degree in Business, Marketing, Sales, or a related field preferred.
• 7+ years of progressive sales experience, including significant experience leading inside sales teams.
• Demonstrated success managing and exceeding revenue targets.
• Experience hiring, developing, and leading high-performing sales teams.
• Strong understanding of sales forecasting, pipeline management, CRM systems, and sales analytics.
• Proven ability to build and implement scalable sales processes.
• Strong analytical, problem-solving, and decision-making…