Complex Director of Sales

The Complex Director of Sales functions as the business leader of the Sales department for the hotels within the designated complex and develops strong relationships to proactively position and market each property. Provides day-to-day leadership to the on-property Sales associates (e.g., Sales Managers and Sales Coordinators) across the complex, if applicable. The Complex Director of Sales implements the brand's strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of each hotel's sales objectives.

• Executes sales strategy and verifies that individual booking goals are met for each on-property team.
• Serves as the sales contact for the General Manager, Revenue Management, Sales Support team, and Catering Sales leaders.
• Serves as the sales contact for customers; serves as the customer advocate.
• Serves as the complex's sales liaison with National Group Sales and National Accounts.
• Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
• Reviews the Smith Travel Research STAR report, competitive shopping reports, and uses other resources to maintain an awareness of each hotel's market position.
• Researches competitor's Sales team strategies to identify ways to grow RevPAR and increase market share.
• Attends sales strategy meetings to provide input on weekly and overall sales strategy.
• Participates in business planning with the Revenue Management and Sales Support team.
• Suggests innovative sales and marketing ideas and proactively develops deployment strategies to continue to grow market share.
• Proactively participates in each hotel's direct sales effort by conducting sales calls for assigned accounts and with members of the on-property Sales teams.
• Evaluates each hotel's participation in the various sales channels (OTA, Group, , RFP, etc.).
• Executes and supports brand standards.
• Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).
• Participates in and practices daily service basics of the brand.
• Verifies that each hotel implements a seamless turnover from sales to operations.
• Maintains successful performance by increasing revenues and controlling expenses.
• Interfaces with Revenue Management and Sales Support team to execute the PSR and sales and marketing quarterly action plans.
• Develops strong partnerships with local organizations to further increase brand and product awareness.
• Develops and manages internal key stakeholder relationships.
• Develops strong community and public relations by obtaining participation from hotels across the complex in local, regional, and national trade shows and client events.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program or event.
• Serves the customer by understanding their needs and recommending the appropriate features and services to best meet their needs and exceed their expectations, while building a relationship and loyalty to the brand.
• Gains understanding of each hotel's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program or event.
• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to hotel leadership and/or other appropriate stakeholders.
• Develops strategic working relationships with…