Ground Operations Agent

Summary

This position is responsible for overseeing and providing operational support to airport Ground Operations/Customer Service (Cross-Utilized) Agents consistent with the requirements of company policy and federal and state regulations. Responsibilities also include ground operations, aircraft cleaning, security, operations and commissary duties as required.

• Combination of Education and Experience will be considered.
• Must be authorized to work in the U.S. as defined by the Immigration Act of 1986.
• Must pass a Criminal Background Check.
• Education:
  
  High School Diploma or GED.
• Minimum one (1) year of customer service experience in the airline industry.

• Allegiant Customer Service and Ground Operations procedures, basic computer skills, general knowledge of office equipment.
• People oriented, highly motivated with a positive and friendly attitude.
• Ability to communicate with internal and external customers with professionalism and integrity.
• Well groomed and adherence to dress code policy.
• Ability to work efficiently under time constraints.
• Willing to work a flexible schedule including nights, weekends and holidays.
• At least 18 years of age and possess a valid driver’s license.
• Ability to read, write, and speak English to receive and understand instructions, directives, and ensure safety, as well as to interact with customers.

• Coordinate and direct duties and activities of Customer Service/Ground Operations (Cross-Utilized) agents.
• Interface with supervisors, leads, and all departments to ensure that service issues are addressed and/or corrected to ensure quality of service.
• Ensure that all company safety rules (including dangerous goods handling and awareness) are being adhered to.
• Report safety hazards and incidents to supervisor.
• Perform functions of a Customer Service/Ground Operations (Cross-Utilized) Agent, working flexible hours including nights, weekends and holidays.
• Schedule based upon operational need and seniority.
• Assign employees to work specific job functions as needed.
• Provide information on arrival and departure times, boarding procedures, carry‑on regulations, and seating arrangements.
• Ensure FAA, Allegiant Air, and airport regulations are followed.
• Assist customers with special needs, e.g., customers who need assistance in boarding.
• Load and unload baggage and cargo of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Marshal planes and push back aircraft.
• Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push‑back tractors, deicers, etc.
• Lead by example and motivate team members.
• Read and write English.
• Coordinate, provide training and ensure training requirements are met for all employees, i.e., new hires, recurrent, supplemental and local training issues.
• Other duties as assigned.

The Physical Demands and Work Environment described here are representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. This role requires standing, sitting, talking, hearing, seeing, reaching, stooping, kneeling, climbing, and using hands and fingers to operate various tools and equipment such as hand trucks, carts, ramps, tugs, etc.

The Team Member may be required to lift, push, pull, or carry up to 300 lbs. and work various shifts/days in a 24‑hour situation. Regular attendance is required. Exposure to heights, small spaces, extreme noise, temperature, wind, and light fluctuations. The Team Member must work in confined areas and may need to crawl in and out of small spaces for extended periods.

The Team Member may need to wear personal protective gear. Some travel may be required.

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team. Equal Opportunity

Employer:

Disability/Veteran.

• Profit Sharing
• Medical/Dental/Vision/Life/Disability Insurance
• Medical Travel Reimbursement
• Legal, Identity and Pet Insurance
• 401K with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Tuition Reimbursement
• Flight Benefits
• Paid vacation, holidays, and sick time

• Profit Sharing
• Medical Travel Reimbursement
• Legal, Identity and Pet Insurance
• 401K with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Tuition Reimbursement
• Flight Benefits
• Sick time