Box Office Representative

Position: Box Office Representative, Cleburne Railroaders
It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Summary
:
The Box Office Staff is responsible for delivering exceptional customer service by assisting guests with ticket sales, processing cash and credit transactions, addressing inquiries, and ensuring an efficient and seamless ticketing experience for all events. This role serves as a critical point of contact for fans, providing a positive first impression and contributing significantly to an outstanding game day experience.

ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Sell tickets for games and events, both in-person and over the phone.
• Process payments through credit card or digital transactions.
• Answer customer inquiries about ticket availability, seating options, and event details.
• Provide assistance with ticket exchanges or upgrades, when applicable.
• Maintain an organized, clean, and welcoming box office environment.
• Assist with will-call ticket distribution.
• Support game day operations and event preparation as needed.
• Other duties as assigned.

Qualifications
:

• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays.
• Previous experience in a customer-facing role is preferred.
• Excellent interpersonal and customer service skills.
• Willingness to work weekends, games, events, and some holidays.
• Basic math and computer skills.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!