Automation Engineer

Services LLC

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. The Reliability & Maintenance Engineering (RME) team are the business partners that work tirelessly behind the scenes to make it happen. We drive continuous improvement, and maintain all of the robotics and material handling equipment (MHE) to ensure our customers receive the Amazon smile.

As an Automation Engineer, you will play a crucial role in maximizing equipment reliability and operational performance in our fulfillment centers by providing proactive controls automation and technical support. You’ll troubleshoot complex control systems, analyze performance metrics, and drive continuous improvement initiatives. You’ll collaborate with cross‑functional teams to optimize material handling equipment (MHE) systems and implement innovative projects, working with conveyors, sortation systems, scanners, cameras, print and apply systems, and SCADA devices and programs.

• Serve as the site expert for maintaining the automation systems that are critical for operations
• Collaborate with building Operations, Operations Engineering teams, FC Start‑up Team, AFT Software teams, ACES team, and Safety in supporting MHE systems optimisation and project implementation
• Understand, maintain and troubleshoot material handling control systems, including PLC/PC controllers and industrial networks such as Ethernet, Control Net, Device Net, Profibus, motor control systems, servo drives, frequency drives, and electrical distribution systems
• Monitor MHE metrics and partner with maintenance/operations to address system performance issues and provide analysis across all operations
• Provide first‑level escalation support for site technicians, both locally and remotely
• Facilitate Failure Analysis and Incident Review processes to drive continuous improvement
• Perform and analyse building System Assessments to enhance material handling system performance
• Communicate technical issues and project timelines clearly to building managers, operations staff and maintenance teams
• Perform manual tasks including lifting up to 49 lbs, standing, walking during shifts lasting up to 12 hours, climbing ladders and gangways safely, and engaging in full manual dexterity in both hands and wrists

• Bachelor’s degree in computer science, electrical engineering, automation engineering, or equivalent
• 2+ years of PLC programming or automation engineering experience
• Experience with PLC‑controlled automation and issue diagnosis in a continuous process or production environment
• Experience with robotics work cells and its control systems
• Experience with Ladder Logic and structure programming from Siemens, Allen‑Bradley, or Codesys PLCs
• Experience with electrical theory, robotics, controls components, and automated equipment
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Experience with HMI and control network components, including maintenance, troubleshooting, programming and design
• Experience identifying, maintaining, troubleshooting, and modifying Motor Controls including motor starters, Variable Frequency Drives, DC drives, and standard electrical components
• Hands‑on industrial electrical experience, including 480 V 3‑phase, 110 VAC, and 24 VDC systems
• Experience interpreting, modifying, and developing mechanical and electrical drawings
• Experience identifying, maintaining, and utilizing SCADA systems and KPIs
• Experience with programming software such as RSLogix
  5000, Studio 5000, FT View, and other controls software platforms
• Experience in controls design or programming
• Systems integration experience
• Field service engineering or systems training experience
• Experience supporting various conveyors and sortation systems
• Excellent written, verbal and customer service skills
• Proven track record in remote technical support
• Experience driving continuous improvement or programmatic solutions in relation to automated equipment
• Experience…