Cleburne Bakery - Food Service Rep - Part time

Responsibilities

Job Summary: As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections

• Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., basic set-up and clean‑up processes)

• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales

• Cleans and sanitizes display cases
• Operates / maintains equipment properly
• Complies with H‑E‑B food safety and sanitation standards
• Complies with department / Store operating procedures

• Records production and shrink to aid in production planning
• Assists in technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates

• Takes care of service counter customers
• Uses ordering system applications
• Uses Fresh Production Planner
• Performs inventory management processes (MSI, PAW) as required
• If applicable, ensures catering orders are prepared and ready in time for customer pickup
• Performs all sanitation and maintenance tasks for deli slicers

• Serves / packages products at customer's request
• Educates customers on preparation / reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops food in preparation for chef

• 18+

• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) – Required
• Strong customer service skills – Required
• Communication and interpersonal skills – Required
• Reading and writing skills – Required
• Planning and organizing skills – Required
• Ability to work in a fast‑paced environment – Required

• HS Diploma or GED or equivalent – Required

• Completion of Company Orientation – Required
• Food safety and sanitation training – upon hire – Required

• Function in a fast‑paced, retail environment, in detailed and precise tasks
• Work with customers, staying attentive to their needs
• Perform the following, based on your department:
  • Bakery:
    • Constantly reach at waist, grasp
    • Frequently stand, walk, reach at shoulder, bend
    • Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
    • Occasionally be exposed to wet, cold, hot conditions, loud noise
    • Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
  • Deli:
    • Constantly reach at waist, grasp
    • Frequently stand, walk, stoop
    • Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
    • Occasionally be exposed to wet, cold, hot conditions, loud noise
    • Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
• While there may be exceptions, the measurements noted are generally defined as—Constantly: 5.5+ hours per 8‑hour day;
  Frequently: 2.5 to 5.5 hours per 8‑hour day;
  Occasionally: 0 to 2.5 hours per 8‑hour day.
• It is partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another partner or a manager.