Field Service Technician

Company Description

At Flex Qube, we help manufacturers and logistics operations improve material flow through modular carts, tugger trains, AGVs, AMRs, and other material handling solutions. As our installed base continues to grow, high-quality onsite service, troubleshooting, and support capability are essential to delivering a strong customer experience.

In this role, you will be a hands-on technical resource working onsite at a customer site in the Fort Worth area, Texas. You will be part of Flex Qube's Service and Aftermarket organization and report to the Site Lead. The role includes shift work and participation in a 24/7 customer support schedule, with responsibility for servicing and troubleshooting equipment in the building such as AMRs and Lift Runner solutions.

You will play an important role in:

• Keeping customer operations running through responsive and effective onsite service support
• Supporting stable operation, service recovery, and continuous improvement of Flex Qube solutions at the customer site
• Strengthening product quality and service readiness through close collaboration with the Site Lead, service leadership, operations, and engineering

You are a hands-on problem solver who enjoys onsite customer support, technical troubleshooting, and practical challenges in an operating industrial environment. You take pride in representing your company professionally and in getting equipment running safely and reliably.

You are comfortable working onsite at a customer location, adapting to changing priorities, and supporting production-critical operations through shift-based coverage. You are resourceful, mechanically minded, and able to work independently while also collaborating well with the Site Lead, engineers, service colleagues, and customer teams.

• Experience in field service, maintenance, commissioning, assembly, installation, manufacturing support, or a similar technical hands-on role.
• Experience working with industrial equipment, mechanical assemblies, automation systems, AGVs, AMRs, material handling equipment, or related products is strongly preferred.
• Experience working at customer sites and handling technical issues in a professional manner is strongly preferred.

• Strong mechanical aptitude and ability to read drawings, assembly instructions, and technical documentation.
• Ability to troubleshoot equipment systematically and carry out repairs, adjustments, and minor configuration work.
• Comfort using standard hand tools, measurement tools, and basic computer software for documentation and communication.
• Basic electrical or controls knowledge is an advantage.

• Able to work independently during assigned shifts while keeping the Site Lead and relevant stakeholders informed and aligned.
• Strong communication skills and ability to collaborate with the Site Lead, Application Engineers, operations teams, service leadership, and customer personnel.
• Structured, dependable, and focused on delivering high-quality work with a strong sense of ownership.

• Willing and able to work onsite at a customer site in the Fort Worth area, Texas.
• Able to work the schedule required to support a 24/7 customer operation, including shift work, weekends, nights, and holidays as needed.
• Valid driver’s license and reliable transportation to and from the customer site.

• Able to work on active industrial sites and in a hands-on operations environment while following required safety procedures.
• Able to lift tools and components, work on your feet for extended periods, and perform practical mechanical assembly and service work.
• Commitment to safe work practices, quality, and professionalism in both customer and internal environments.

• Perform service, troubleshooting, repair, maintenance, and warranty-related work onsite at a customer site in the Fort Worth area, Texas.
• Diagnose mechanical, electrical, controls, and system issues on Flex Qube products.
• Document findings, corrective actions, and recommended follow-up in…