Senior​/Finance Associate; Billing

Job Purpose

The Finance Associate / Senior Finance Associate (Billing) supports the organisation’s daily finance operations, with a primary focus on billing, accounts receivable, collections, subsidy claims and financial reconciliation. The role is responsible for ensuring that financial transactions and records are processed accurately and promptly, while providing responsive support to internal and external stakeholders.

• Process billing transactions accurately and within the required timelines.
• Prepare invoices, credit notes and other finance-related documents.
• Support month-end billing and other finance closing activities.
• Verify that all financial transactions are complete and accurately recorded.

• Monitor customer accounts and outstanding receivables.
• Follow up with customers and internal stakeholders on overdue payments.
• Prepare and review accounts receivable ageing reports.
• Allocate incoming payments and ensure that receipts are properly recorded.
• Investigate and resolve billing or payment discrepancies.
• Escalate long-outstanding accounts for further action when necessary.

• Prepare and submit ILTC and other subsidy claims according to the relevant guidelines and deadlines.
• Review supporting documents to ensure that submissions are complete and accurate.
• Follow up on rejected, unsuccessful or outstanding claims and resolve any submission issues.
• Maintain complete records to support audit and compliance requirements.

• Maintain billing and finance master data to support accurate transaction processing.
• Perform authorised system updates relating to fee revisions, NMTS changes and other master data amendments.
• Validate all master data changes for accuracy and completeness.
• Identify and ... for timely resolution.

• Perform bank reconciliations and other assigned account reconciliations promptly.
• Investigate and clear unreconciled items.
• Maintain proper supporting documentation for all financial transactions.
• Assist with month-end and year-end closing activities.
• Comply with the organisation’s finance policies, standard operating procedures and internal controls.

• Respond promptly and professionally to billing, payment and finance-related enquiries.
• Work closely with operational departments to resolve billing and finance matters.
• Prepare supporting documents for internal and external audits or regulatory reviews.

• Identify opportunities to streamline work processes and reduce manual tasks.
• Participate in finance automation, system enhancement and continuous improvement projects.
• Support the implementation of new finance systems, policies and procedures.
• Perform other finance-related responsibilities as assigned.

• ITE, Nitec, Higher Nitec or Diploma in Accountancy, Finance, Business or a related discipline.
• At least two to three years of relevant experience in finance operations, billing, collections or customer account administration.
• Proficient in Microsoft Office, particularly Microsoft Excel.
• Experience using ERP or finance systems would be advantageous.
• Detail-oriented with a high level of accuracy.
• Strong organisational and time-management skills.
• Good communication and interpersonal abilities.
• Service-oriented and able to respond effectively to stakeholder needs.
• Able to work independently and collaboratively as part of a team.
• Willing to learn and participate in automation and process improvement initiatives.