Patient Services Coordinator IV

What We Offer

Patient Services Coordinator IV

Be the Heartbeat of Exceptional Care at Novant Health

Position: Patient Services Coordinator IV
Location: Clemmons, NC
Department: Colo Rectal Clinic

Employment Type: Full Time, M-F 8:00a-5:00p/No Weekends/No Holidays

At Novant Health
, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator IV
, you’ll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors.

• Serve as a super‑user for EPIC systems, providing practice support and handling miscellaneous work queues.
• Schedule and obtain radiology authorizations.
• Coordinate patient appointments, referrals, and follow‑ups to ensure seamless care delivery.
• Back up front‑desk coverage.
• Foster a welcoming environment, making every patient feel valued and heard.
• Manage patient records, insurance information, and billing processes with accuracy and confidentiality.
• Act as a liaison between patients, healthcare providers, and administrative staff to facilitate effective communication.

• High School Diploma or GED.
• Minimum of 3 years' experience in a medical office setting. Other related experience may be considered in lieu of medical office experience.
• Proficiency with EPIC systems and understanding of CPT and ICD9‑CM coding.
• Strong organizational, problem‑solving, and communication skills.
• Ability to adapt to changing priorities and work collaboratively in a diverse team.
• Basic medical terminology knowledge and ability to obtain it through formal classes or work experience.
• Knowledge of multiple payor billing requirements and detailed coding requirements for practice specialty.
• Proficiency in the use of all computer software utilized in the practice.
• Ability to maintain confidentiality, interact with individuals of all cultures and levels of authority, and function as part of a team.

• Be part of a diverse and inclusive team committed to delivering exceptional care.
• Access to career advancement opportunities and continuous learning.

Benefit from our tuition reimbursement and loan forgiveness programs.

Job Opening : 150160