Case Manager - Florence

Job Summary

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed. Other duties as assigned.

• 30% – Essential – COMMUNICATIONS & CORRESPONDENCE
  Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.
• 25% – Essential – MAINTAINS & EVALUATES
  Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner. Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases.
• 25% – Essential – SERVICES & SUPPORT
  Refers appropriate non‑custodial parents to the SNAP Employment and Training program. Interprets child support services programs to clients, general public, and to the community as needed. Provides services in accordance to agency policy and procedure.
• 20% – Essential – PREPARES CASES & INTERVIEWS
  Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary. Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervision.

• Education – High School or Equivalent in clerical, administrative, social work, correctional, or business administration.
• Work Experience – 1+ years.

• Education – Bachelor’s Degree in clerical, administrative, social work, correctional, or business administration.

• JOB KNOWLEDGE
  Fundamental job knowledge of concepts, practices, and procedures and ability to apply in varied situations.

No Supervisory Duties – Not responsible for supervising employees.

No Budget Responsibilities – No fiscal responsibility for the department’s budget.

• Stand for prolonged period – 20%
• Sit (stationary position) for prolonged period – 90%
• Walk or move about – 10%
• Ascend or descend (i.e., stairs, ladder) – 10%
• Communicate, converse, give direction, express oneself – 90%
• Move, transport, raise or lower – 5%

• Noise – 10%

Standard

Hours:

37.5

Expected Salary Range: $33,339.00 – $42,000. Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills, and performance in accordance with Clemson’s compensation guidelines.

Normal Operations – Required to follow emergency facility closure directives, and not normally expected work on site during emergency situations.

Florence, SC

Position will remain open until filled. Review of applications will begin immediately.

• MILITARY EQUIVALENCY – Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.
• Veteran Preference – South Carolina is making our Veterans a priority for employment in state agencies and institutions. State policy for veteran preference states that for qualifying, full‑time permanent positions, a veteran applicant may receive preference if they meet the job’s minimum qualifications, were discharged under honorable conditions from the military, and submit their DD‑214 for confidential review by the Office of Human Resources.
• To claim Veteran Preference for qualifying positions, email hrjob upon submission of your application.

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.

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