Incident Manager​/Project Coordinator; Medicaid

Trigyn's direct government client based out of South Carolina has a contract assignment for an Incident Manager / Project Coordinator (REMOTE). The particulars of the position are as follows.

• 3+ years of experience with BMC Footprints Ticketing System (demonstrated in the resume).
• 3+ years of experience with Medicaid Healthcare eligibility (demonstrated in the resume).

Under general supervision, the consultant will split time between two clearly defined roles of Incident Manager and Project Coordinator.

• Acknowledge and classify incidents based on the severity and adhere to escalation steps as defined in the incident management process document.
• For severity 1 or Major Incidents, establish and provide timely updates to the stakeholders as well as coordinate efforts between resources/teams to bring the systems back to operational capacity.
• Create and distribute After Action Review to department leadership, executive management and stakeholders.
• Create/Maintain weekly status report of all open incidents.
• Ensure compliancy in all aspects of the incident management.
• Liaise between Project Manager and various teams involved in the project.
• Conduct weekly meetings and follow up status reports related to security risks that could impact daily operations.
• Present any production impacting Change Requests to the Change Advisory Board to obtain necessary approvals.
• Build a strong working relationship with Medicaid IT Services (MITS) team and with project staff.

• 5+ years of experience as a Project Manager
• 5+ years of experience with MS Project
• 5+ years of experience with MS Visio
• 5+ years of experience with Waterfall methodology
• 3+ years of experience with BMC Footprints Ticketing System
• 3+ years of experience with Medicaid Healthcare eligibility
• 3+ years of experience with release coordination

• Experience with incident management
• Experience with PowerBI
• Experience with SQL
• Bachelor's degree
• ITIL certifications

• Effective Communication Skills (written and oral), Adaptability, Flexibility, Self-motivation, Time Management, Ability to work effectively in a stressful environment.
• Strong organizational skills.
• Strong analytical, conceptual, and problem-solving skills.

For Immediate Response call , or send your resume to

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS), ISO 20000:2018 and CMMI Level 5 certified company.