PLSP Operations Manager

PLSP Operations Manager

Location: Clemson, SC

WELCOME TO CLEMSON! Clemson is calling...are you ready to answer the call? One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others. Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running.

Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond. So, ... are you ready?

Manage complex operations and logistics for the Peer Learning Support Programs unit. Support the unit Director with unit training and development initiatives as well as data collection and assessment. Perform other duties as assigned.

40% - Essential - UNIT OPERATIONS SUPPORT:

• Manages the regular review, updating, and expansion of the PLSP handbook.
• Designs and facilitates a regular staff activity to inform the handbook update process.
• Coordinates unit memorial and awards processes in collaboration with the Outreach and Promotion Manager and Director, including soliciting nominations, forming and facilitating selection committees, notifying recipients, and updating plaques and websites.
• Serves as the unit lead for peer leader recruitment and hiring process logistics including coordination of recruitment events and development and distribution of recruitment assets, as well as applicant communication and screening in collaboration with the Program Operations Coordinator.
• Follows-up on missing application documents, conducts grade verification, and manages hiring documentation.
• Coordinates use of university resources for the student leadership team hiring process.
• Supports PAL and Tutoring session scheduling, including collecting peer leader availability, drafting a service schedule for Program Manager review, and updating websites with schedule information.
• Monitors supply needs and coordinates procurement of necessary supplies.
• Reviews and updates information on ASC webpages and makes updates to PLSP canvas pages.

35% - Essential - STUDENT EMPLOYEE TRAINING LOGISTICS SUPPORT:

• Manages the implementation and logistics for unit-level student employee training initiatives, including university employee assigned trainings, the CU1110 peer leader training course, and unit-level development experiences such as the leadership development series and practicum.
• Coordinates with campus partners to assign, schedule, and/or facilitate experiences that align with CRLA standards.
• Conducts outreach to peer leaders regarding requirements and opportunities and tracks attendance and completion of training and development initiatives.
• Assists with the CU1110 peer leader training course, including developing and overseeing a unit grading plan, documenting class absences in Canvas, and grading assignments.
• Provides support to Program Managers in preparation for onboarding and orientation training at the start of each semester, including gathering and branding of documents used in training events/activities.
• Supports other unit training efforts as needed, such as Tutoring Program CRLA recertification.

25% - Essential - DATA AND ASSESSMENT SUPPORT:

• Maintains spreadsheets for evaluating PLSP resource usage and needs, including information such as peer leader wages, average hours worked, historical service utilization, and anticipated peer leader graduation/attrition.
• Coordinates with the Program Operations Coordinator and ASC Data and Assessment Manager to obtain necessary information from university systems.
• Discusses current trends with the Unit Director and Program Managers to inform activities such as spending, peer leader hiring, and resource requests.
• Supports the unit Director with assessment activities, including collection, analysis, and reporting of student employee and participant data.

• Bachelor's Degree and work experience directly related to the area…